ticket sales for the showRegrettably, Mr*** encountered an issue whereby he was unable to block out non-operational dates in the Viator Supplier Extranet and these dates remained on saleAfter being contacted by Mr***, the Viator Account Management team worked with Viator's Customer Service team to cancel or rebook customers who booked tickets for the unavailable date, thus minimizing inconvenience on the part of Mr***The Viator Account Management team also reported the issue to the Viator Engineering team, who were due to fix the problem in an upcoming system releasePrior to that release happening, however, another booking was made for a non-operational dateMr*** contacted the Viator Account Management team again stating that he needed the problem to be fixed that day and for his account with Viator to be cancelled if this was not possibleSince the Viator Account Management team were unable to guarantee that the issue be fixed that day, they accepted Mr***' request to cancel and the show was immediately taken off saleViator regrets that Mr*** had a poor experience in the initial stages of our partnership and would welcome the opportunity to reestablish his Comedy Hypnosis Show product for sale on Viator once the issue is fixed Use RevDex to, Increase visibility and credibility of your review by. *** By clicking Accept, well also use cookies to measure & improve the site, personalize content & ads, and interact with social media. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. Re: Viator contact 5 years ago Save Hi visio; Hopefully one of these will help. We apologize for any inconvenience, but we do hope this information helpsIf you have any further questions please feel free to contact us This is 19.7% worse than the company average rating for salary and benefits. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. Web1. For these reasons, the customer was listed as a No Show and Viator is being billed by Paris Shuttle for this No Show which is why we are unable to complete a refund at this time Viator Help Desk Contacts - LiveAgent 24 The usage of a different company, no matter if it required prior rescheduling, or rescheduling on the spot still occurred without the customer contacting the transfer operator Chargeback at this time, so the customer should be receiving their funds back via the Chargeback request in whatever time frame their bank has advised to them (The consumer indicated he/she ACCEPTED the response from the business.) Find Viator's customer support contact details, including email, call center, and social media support. Gift Certificate USA & Canada: (866) 648-5873 (toll free) UK: (0)20 3318 0421 Australia: (0)2 8069 5885 Viator, a Tripadvisor company, is the world leader in offering thousands of. BBB Business Profiles are subject to change at any time. 7. How Much Is a Flu Shot Without Health Insurance? Ms*** purchased tickets for six adults and one child to attend the Normandy Beaches Half-Day Trip from Bayeux on March 6th for a departure Which makes navigation almost impossible if you have to read your cell phone and drive at the same time. Track products, send purchase orders, and sell online. "Viator" means traveler in Latin and it was in 1997. BBB reports on known marketplace practices. Viator *** *** We detect that you are visiting from Germany. Use Reserve Now & Pay Later to secure the activities you don't want to miss without being locked in. These resources include FAQs, tutorials, and step-by-step instructions for using their services. Connect with third-party tools that you're already using. Company Type For Profit. From the side of the road, I called the company for help. If you cancel within day(s) of the scheduled departure, there is a percent cancellation fee There are traditional sightseeing tours and individual multi-day excursions. At first I chatted with Dariane, she was impolite and had no empathy at all. High quality standards. If we receive a message with inaccurate or missing information, it may take us longer to respond. As a gesture of goodwill Viator absorbed the 50% reschedule fee charged by the local tour operator to amend the reservation, however, the booking remains in a confirmed status for August 10th As the terms and conditions apply to the original date reserved therefore, the reservation is nonrefundable We did not RESCHEDULE with a different companyWe took a taxicab to our hotel, which was very expensiveAlso, should the Paris Shuttle driver have mase a reasonable effort to inquire as to the status of passengers *** arrived on our flight, he would have found out that passengers *** stuck in baggage claim Viator Listed below are our top recommendations on how to get in contact with Viator: Tours & Attractions. For the BBB EU Privacy Shield independent dispute resolution program, please click here. We wanted to see Picassos Guernica!!! Get in touch and let us know how we can help. Call or write an email to resolve Viator issues: Request for Information, Activation/ Cancellation, Refund. Then it was closed. 198 All the Best, Fax: (818) 361-5389. See BBB rating, reviews, complaints, & more. Tried three credit cards and system couldnt process transactions. Prevent apps from taking your money without permission. With a vast selection of options, Viator makes it easy for travelers to plan and book their perfect trip, whether they're looking for a guided tour of a city, a thrilling adventure in the great outdoors, or a relaxing day at the spa. Submit a complaint and get your issue resolved. After reviewing the above complaint, our records indicate Ms***'s original booking of Itinerary#: XXXXXXXX, which did not include her desired IMAX tickets at the Grand Canyon, was fully refunded in the amount of CAD on December 16, Please enable JavaScript in your browser to submit the form, https://viatortour.com/wp-content/cache/breeze-minification/js/breeze_9a6e7e103e721fe1d86c67902ef604e9.js. Viator contact - Tripadvisor Customers can find help and assistance with booking, reservations, and other issues through Viators online support. After the process is over, we will send the login details to your mailbox. *** Answer your followers directly from LiveAgent, Different businesses, different solutions, Customizable templates for every occasion. You can contact their support by writing an email to feedback@viator.com. 2915 Take advantage of our limited time offer and save up to $20 on unforgettable experiences today! WebTours, things to do, sightseeing tours, day trips and more from Viator. *** M Contact Email socialteam@viator.com. Viator: Customer Service & Cancellation Guide - Groupon Will definitely not be using viator in the futureI will book through the vendors directly from now on, Initial Business Response /* (1000, 9, 2014/09/02) */ Please let us know if you have any further questions or concerns 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thank you for your reply WebYou will have to contact Viator direct with your concern. (The consumer indicated he/she DID NOT accept the response from the business.) Viator is an international service for researching and booking tours and hotels throughout the world. Finally they told me that one option was available but it was double the price. Customers can expect to get an answer to their questions within an hour or less. WebGeneral Contact Information Headquarters. Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */ The website says it is 24/7 customer support, but I can't find any contact info. Thank you for your attention, Terrible experienceOur tour was cancelled to Pearl Harbor even though it was confirmed the day beforeIt appears they are resellers who depend on last minute cancellationsThey should be shut down for non disclosureWe flew tp Oahu for one day to see Pearl Harbor, Initial Business Response /* (1000, 9, 2015/06/26) */ How Can Filing a Homeowners Insurance Claim Impact My Rates? We received a chargeback on the 19th October and we disputed this as we were no longer holding your fundsOur dispute was successful on the 30th OctoberI have attached a screenshot of these records for verification The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Viator Customer Support, Initial Business Response /* (1000, 5, 2015/06/23) */ Find phone numbers, email addresses, and other contact information for resolving your issues. Thank you for your messageWe are showing that this customer has been in communication with our Customer Support department concerning this reservation, and that she filled a Chargeback RequestWe are not disputing the Final Consumer Response /* (4200, 11, 2015/07/03) */ Internet Service in San Francisco, CA. Viator You can find the address of the office nearest to you by visiting the Contact Us page on their website. $has now been processed to your credit card for your cancelled Shared Arrival Transfer: New York Airports to Hotel booking Viator: Reviews, Complaints Awful customer care. All the Best, We would have chosen another day. Viators customer service team can be reached at (888) 651-9785. *** *** - Contact Center Manager Viator has a presence on a range of platforms, including Facebook, Twitter, Instagram, and LinkedIn. Youre in control, with free cancellation and payment options to satisfy any plan or budget. the globe. Contact us by phone, email or instant chat. *** M Please send these support requests to us at the following email address: dpsupport@viator.com. Arena access was also supposed to be included, but when we tried to enter we were informed we could not without our tour guide who had all of our tickets. After following specific instructions given to me over the phone we were led back to the starting point yet another time. Track customer information and give rewards. They were a no show, Cannot log in at all, just offer me to sign up, No valet service at airport. Then started lousy service, they didn't refund my money. Viator contact (The consumer indicated he/she DID NOT accept the response from the business.) The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). You can use the message feature on these platforms to contact their customer service team. If you wait for a while, after installation is complete you will be able to access your account directly from here. Examples include the following scenarios: the customer has Your real card info stays hidden. How to Request a Viator Refund? Frequently Asked Cruise Questions - Know Before You Go, Coronavirus (COVID-19): advice for UK visa applicants and temporary UK residents. They were hard to get. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Strengthen your brand with your own branded app. 1 Angie. Viator, Inc. has 4 locations, listed below. Viator Customer Support, Sharing is caring! USA & Canada: (866) 648-5873 (toll free) UK: (0)20 3318 0421. Contact Viator Customer Service - PissedConsumer Awesome! Great app. Having made this reservation for over $400 paid this was unacceptable Business behavior. If you prefer call support, you can contact their helpline (888) 651-9785, Get the latest news about LiveAgent updates and discounts. On top of all this, we couldn't understand a word the "English" speaking tour guide was saying.I reached out to the tour operator with no reponse. This company offers thousands of in destination travel activities worldwide via their websites and mobile apps. Viator Unfortunately, were not associated with Viators support team. We hope this information helpsPlease let us know if you have any Hello, We do hope this information helps (The consumer indicated he/she DID NOT accept the response from the business.) If you are a Viator: Tours & Attractions customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Viator: Tours & Attractions. Please be advised that the bank has provided us with the following Acquirer Reference Number (ARN) for the refund: XXXXXXXXXXXXXXXXXXXXXXXYou can contact your bank using this numberThe issuing bank is able to trace the refund transaction with the number provided in this response However, to make your life a little easier, weve researched Viators website and found the following customer support contact details. As the local tour operator will be charging Viator in full for all seven travelers we are unable to honor the request for a full refund to the *** partyAs per the Terms and Conditions upon booking, this product is 100% non-refundable if canceled within to days of the serviceThis also applies if you fail to participate on this dateViator strives to provide memorable experiences for our guest and regret that the entire party was unable to participate in the scheduled activityAs a gesture of goodwill Viator extended a gift certificate in the amount of $to experience another one of our tours, at a time and destination that suits their plans, Viator ruined our vacation !! I was told what to push and where, but nothing worked. Viator Customer Service Reviews allow - business days for the refund to be processed by your bank All the Best, Be safe from hackers and unwanted bills. We apologize for the inconvenience caused and look forward to being of service to you in the future Loryanna M Contact Us - USA - Vagaro Im just trying to confirm a reservation and no one will respond, Can't charge on my credit card, customer a long time with Viator, PissedConsumer 2023 All Haven't heard back from Victor. Viator has offices located in the United States, Canada, the United Kingdom, France, Germany, Italy, Spain, and Australia. Phone: (818) 898-1671. Create custom commission tiers & pay employees via direct deposit. *** boudraux Viator, a TripAdvisor company, is a destination tours and activities provider. Thank you for your messageAfter further investigation and some discussion with the tour operator, we are extending a full refund for this reservationYou should receive an e-mail with details of this refund, but please do X-XXX-XXX-XXXX Get paid from anywhere with online invoices. Dear ***, Note: We only extend this service to you, as an merchant API partner, not to your customers directly. Final Business Response /* (4000, 9, 2015/07/02) */ Do you have something to say about Viator? Viator Customer Support If youd like to speak with someone in person, you can also visit one of their offices. Send us a message below. All the Best, You can visit the Viator website and click on the Contact Us button at the bottom of the page. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. 2. For customers who prefer outdoor activities there are such services as kayaking, safari, rafting and more. A dual screen POS offering a safe, transparent, and secure checkout. If you cancel between and day(s) in advance of the scheduled departure, there is a percent cancellation fee There are several ways to contact us: If you need assistance choosing the best experience or making a reservation, contact information for our tour experts is listed here: Explore the world, one Viator Tour at a time. United Kingdom HQ *** M Kind regards, to contact us Then I called and a customer service representative from The Philippines(forgot her name), treated me excellent, she was empathetic and helpful, even though my problem was not solved, she made me feel understood and a valuable customer. Customer Service. They ended up continuing to blame the tour operator for having the wrong price listed on their website; instead of providing me with tickets, even though some were actually available. Prices and activities listed are not always accurate. BBB is here to help. We chose this tour because we wanted a tour guide and access to the arena floor.