A B S T R A C T
We explore the extent of organizational responsiveness to pressures from institutional
constituents against offshoring of information technology and business process services.
Drawing on a theoretical framework that integrates institutional and strategic explanations,
we proposed that organizational responsiveness to anti-offshoring institutional pressures
is a function of both the characteristics of such pressures as well as organizations’
prior success with offshoring. Results based on survey data from 84 offshoring client organizations
indicate the following: Both greater organizational expectations of enhanced
social legitimacy and mimetic influences from other organizations led to greater organizational
responsiveness. Both conflict of institutional expectations with organizational goals
and greater regulatory environment uncertainty reduced responsiveness. Organizational
dependence on a key pressuring constituent had no effect. Surprisingly, organizational success
with offshoring had no direct effect on responsiveness and we examine why this might
be so. However, it attenuated the otherwise strong positive effect of social legitimacy and
exacerbated the negative effect of regulatory environment uncertainty.
2014 Elsevier B.V. All rights reserved.
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کد محصول : شماره 110
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