After talking to multiple agents over the phone and chat, they finally agreed to send someone to our house at no charge. Two paid tiers are available: ad-based Peacock Premium, at $5 a month, and Premium Plus, the ad-free version that costs $10 monthly. need the equipment back and they have not received it and asked me to send them email with the appointment I had with Xfinity technician at their email which is [Edited: "Personal Information"]. I had no internet for 3-4 days due to a faulty switch/cable (because it was an old hardware) in the Xfinity Box in my neighborhood. They so mismash the service, nothing made senses. Xfinity is one of the largest and most reliable internet service providers in the United States. Copyright 2023 Comcast Corporation. Our highly talented teams advanced levels of training enable us to meet the demands of our customers 24/7. Business Customer Support - Comcast Business - Official Site Headend Tech - Comcast Careers At this point, I'm having guests staying at my place who work from home, and reliable internet is an absolute must. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Xfinity support is as worthless as their connectivity services. Question Updated 11 months ago 12.2K 4 1 9 Responses XfinityBillie +21 more Official Employee 1.5K Messages 1 year ago Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. We value our client's time, ensuring that our customers are connected to the customer service agents within the shortest time possible. Access the status center Move in a minute Prepare for your upcoming move online and stay connected to fast WiFi, TV, and more. It's the home of Universal films, NBC shows and Bravo hits. Xfinity Troubleshooting Guide - Cable TV Providers in Your Area As a Residential Installation & Service Technician, you'll have the power to grow your career in ways you never thought possible. there are plenty of people who seemed to experience the same message, from a different number. Chicago Street Race Race Results, Lineup| Official Site Of NASCAR Can the $100 one time installation fee be removed from my billing please? They have continually lied and misrepresented things to me and millions of other customers. Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. Thanks again. Features Settings. Kourtnee covers TV streaming services and home entertainment news and reviews at CNET. If you'd rather not wait on hold, you can also request a callback and let Xfinity call you. Are you trying to contact Xfinity technical support? Apart from helping you contact Xfinity customer service, our other products can also help you: At DoNotPay, we value convenience; that is why our top priority is to see our customers have the smoothest experience while seeking help from customer care. 1 Message Wednesday, August 18th, 2021 11:03 AM Closed Being charged technician fee $100 for an issue that was with the outside service cable line Frustrated with xfinity right now. Other Alternatives to Contact Xfinity Customer Support if You Don't Want to Speak on the Phone I tried to self install, but nothing worked. SUPER FRUSTRATING!! To send a private message, please click the chat icon next to the bell in the upper right corner. Can you explain further what you mean if it's not in "Comcast end" for me. Getting a technician to come out to a new location to have cable wiring installed is a joke, and that's putting it mildly. To send a direct message you may need to: Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. This is a scam! Im being charged $100 because Comcast had to install the cable from the street to my house. Spectrum's deal applies to Spectrum TV customers for 12 months (with the exception of Basic or TV Essentials tier plans) and Spectrum internet users for three months. Just select Xfinity support and you will be able to speak with the next available specialist. and another $100 for a home visit. Our neighbor was digging out a large weed and hit the line causing the issue. How is that POSSIBLE when the location you are moving to does not have the wiring installed? Customers can check the Xfinity help website for various answers to questions about service. The line that supposedly was checked by their own techs TWICE in the last 5 months is the root of the problem, and not my modems, as I was told before. I changed my TV package and also upgraded my internet package to 600 Mbps. View Channel Lineup Pair Your Remote System Refresh. I am so sorry to hear you have gone through this horrible experience with your service. No manual? Wrong just checked my bill and there's a $100 professional installation charge under in-home service visit. As the fault is with Xfinity infrastructure(hardware), customer or the tele-support agent can not fix it. Thinking that modem is the issue, my guests purchase the brand new modem the same day ( the one from Xfinity is still somewhere in the route) - a different brand, good reviews, and we're trying to connect it to have internet back. This is why you need DoNotPay. I asked them to look into my account and they will see in their system that there is no connection on my modem (the same modem they kept asking me reset and troubleshoot). No additional cost is incurred by clicking these links. @EG As always, we appreicate you bringing these concerns to us so we can investigate right away! Also, you can post a new question if the forum doesnt include your search. Being charged of $100 for the installation fee. They offered partial credit. However, contacting Xfinity technical support may not always be the easiest. Same type of issue here all of our services were out for 5 days before we could get a tech out partly because of our work schedules. In this online forum, you can search for your problem or question in past forums. You also have the option to opt-out of these cookies. Xfinity Technical Support Jobs, Employment - Job Search When we had our new modem hooked up the Xfinity tech person who was there (no charge) recommended we get a landline phone to hook up to the modem in case of emergencies or to use because I am paying for the service. Comcast Technician Jobs, Employment - Job Search . Got it! I hate to hear this has been your experience and would love to investigate this for you! I am having a similar issue. We being we Xfinity for almost 4 years now. Well how about card was charged $137 and $34 two days apart. I called to complain, and as sorry as they were they said bc my first scheduled tech appt was not recorded for their info that it would be a valid charge! We are on our way to their office this morning, not looking forward to this at all. Could you please send our team a direct message with your full name and full address? no accountability or compensation from xfinity - Xfinity Community Forum I was specifically been told by the phone operator that I won't be charged for this visit if the issue is not with equipment installed by me(router, modem, cables and connections within my house). I have been with Comcast since 2012 but loyalty means nothing. With our new Xfinity support chat, you do not need to input the name of a person. She also said that she gets A LOT of these types of complaint calls about that charge. It would be our pleasure to see if we can help address your concerns here. Xfinity Customer Service and Phone Number | WhistleOut I was grateful and we will be watching our next bill will keep you posted! . TV Setup 6 Articles. Normal Customer Service: Contact Xfinity's leading customer service line on 800-934-6489 and select "0" for each menu choice if you want to immediately communicate with a customer service agent. You are in the right place and we would like to take a look at your account. I was charged $100. @Again The green tower hook-up is in our neighbor's yard. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. That's me the "valued customer". Who ever I talked to on the phone said there would be no service charge as the problem was on their end. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. When I answered it, thinking it could be a follow up, it was a recorded message that said "We are calling on behalf of the support team, in reference to the technician appointment that you have made", and then instructed me to call the number 1-(855)-226-6408. Press Enter to send it. Our policy is pretty straightforward on the agent's side disclosing charges and if it was not disclosed we always want to know to make it right. To learn more about Xfinity customer support hours and the best ways to speak to Xfinity tech support, check out CableTV.com's Xfinity Customer Service page. Call us at (800) 391-3000. Please note that the Live Chat feature is only available Monday through Friday from 8 a.m. to 5 p.m. EST. You can activate your Peacock Premium subscription via email after setting up NOW or by logging in to your account. In fact according to them - i dont have the correct cables. Search for the company youd like to call. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. Report Issues with Your Xfinity Services - Xfinity Support I just found this forum after just getting off the phone disputing a $100 service charge I did not expect. Not sure how Xfinity sees it, but it sure qualifies as extortion in any other situation. You've come to the right place. It's like selling your soul and not being able to back out. Here's the detailed steps to direct message us: Who should I send the messege to? She's reported from locations spanning from Disneyland to Serbian refugee camps, and she previously wrote for Dow Jones Newswires and The Wall Street Journal. Well, my tenant ended up having connection issues. Everything is straightforward, which makes the process smooth and fast. Comcast Customer Service - Xfinity Technical Support Luckily the tech arrived and explains that there was no signal coming from the line at all, thus, the modem wasn't receiving anything - the tech changed the line that runs outside the house. If you dont want to talk to a customer service representative, you can chat live with an agent on the site. However, if you use certain cable companies, you could take advantage of discounts on the price of Peacock -- or even get Peacock Premium free. All rights reserved. If you are experiencing service issues I would be more than happy to further assist you. Turned out our neighbor cut through our line Xfinity charged us the $100 fee, as well, for splicing the line they didnt even have to run a new one. I call to make an appointment so a technician can come to check it for us but they didn't tell us how much they will charge us for it can somebody tell me how much it's would cost? If you havent succeeded in contacting Xfinity support, theres one last thing you can do!