My terrible Emotiva experience : r/BudgetAudiophile - Reddit Emotiva Audio Corporation (Emotiva) warrants its products against defects in materials and workmanship. Choosing a selection results in a full page refresh. When youre done writing, its time to edit and proofread your email. Track your order or get updates on service requests. Emotiva XPA Gen3 Power Amplifier. Summer Promo !! This service is being offered to our customers, at our sole discretion, as a way of allowing to you to continue to enjoy your Emotiva equipment. Choosing a selection results in a full page refresh. General Faq - Emotiva Audio Corporation 2023, Emotiva Audio Corporation. Renewed means different things to different companies, so I e-mailed them to ask if their renewed items simply returned items or if they were used items from their trade-in program. What this means is, if you decide you dont like your new Emotiva gear for any reason, you can return it within 30 days and we will refund the full purchase price.There are a few conditions that go with this in order to receive a full refund:- You are responsible for the cost of shipping the item back to us.- You are responsible for making sure the equipment you return is complete,with all original packaging, and all accessories, included.- You are responsible for making sure the equipment you return to us arrivesworking, undamaged, and otherwise like new condition.- All returned items are carefully inspected and tested. Home Audio Systems, Speakers & Accessories and more. (If your unit suffers a failure during this period that is not clearly related to the repair we performed, we reserve sole right to determine whether it is covered under this warranty or not. The person you choose to contact will depend on your situation. ;-). Check our FAQ. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. Review #947706 is a subjective opinion of poster. #1 This is a review and detailed measurements of the Emotiva XPA-DR2 "differential" power amplifier. Cons: Non, Obvious design flaws, Sales staff frustration. This is an easy way to have a paper trail in case you need it later. As part of this service, we will replace any components that we consider to be functioning outside of their original specifications, which will include components that may be failing or suffering from reduced reliability due to age. Please contact Emotiva Technical Support for the flat-rate repair cost for your particular Emotiva product. They basically just processed the return, which at least I can be thankful for. Writing Sincerely and then your name is usually sufficient. The amplifier itself is a pretty impressive unit well built and satisfyingly heavy. Emotiva XPA-7 user experiences? | AVS Forum The first part of your complaint email should include the following: Using plain language, describe how this issue impacted your experience. And they do answer the phone when or if you have questions. Never had that happen before, even with other bassy electronic music. How do I contact Emotiva? Knoji Speaker of the Year 2022! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. In the first paragraph of your email, you should concisely share the basic details of your issue. Full Name. Emotiva EU Service Center: EG services aps. In this case, you can send a complaint email directly to the coworker, or you can address your colleague but use the cc function to include your manager and human ressources. Code Hot10 at checkout. Contact 1 - Emotiva Audio Corporation After ordering I received an email that they were oversold on the Vaulta speakers and would not be available until March. Airmotiv Speakers combine meticulous design, extensive testing, and in-depth listening tests with a wide variety of musical material. basX A-300. Hifi News Reviews the BasX TA1 Integrated Amplifier! Sign up for our newsletter and receive the latest news first. Stay in the know and get the latest promotions and product announcements. Units that show obvious signs of having been exposed to animal urine, other liquids, or excessive amounts of dust or animal hair, will not be accepted for repair. Id like to speak with you and a representative from HR to discuss how we may resolve this conflict. Thats unheard of these days. Code Hot10 at checkout. Or, see how others are using our products. Emotiva BasX A-5175 | AVS Forum Sign up for our newsletter and receive the latest news first. Our finest line of products - audiophile music and home theater components that take on the best without breaking your budget. You can also contact through their social media pages. Airmotiv Speakers combine meticulous design, extensive testing, and in-depth listening tests with a wide variety of musical material. Welcome to Emotiva Audio Corporation. Upgrade cards will not be returned or reactivated under any circumstances. In the event Warrantor is unable to provide replacement and repair is (in Emotivas sole discretion) not commercially practicable or cannot (in Emotivas sole discretion) be timely made, then: EMOTIVA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. Spend $1,500 and get 15% off your order. The Fora platform includes forum software by XenForo. Come join the discussion about home audio/video, TVs, projectors, screens, receivers, speakers, projects, DIYs, product reviews, accessories, classifieds, and more! 0. Everyone in the company, from the engineering team, to the manufacturing group, to the support staff, has your ultimate home entertainment experience in mind. Code Hot10 at checkout. Here's where I f'd upI forgot to make sure Emotiva had the XPA's in stock, DAMN!! The following conditions and requirements apply to this service: You MUST make arrangements in advance, obtain a Return Authorization number, and make payment arrangements, before shipping a product to us for Non-Warranty Service. Our finest line of products - audiophile music and home theater components that take on the best without breaking your budget. Excellent sound quality, all the most useful and essential features, and rock-solid performance for a lifetime. Ask questions and share your own experiences. When I contacted them about the problem, they admitted nothing. Enjoy banner ad-free browsing with AVS Forum Plus. Airmotiv Speakers combine meticulous design, extensive testing, and in-depth listening tests with a wide variety of musical material. Emotiva Community connects you with other owners and product experts. Spend $750 and get 10% off your order. If youd like to look up your warranty status, please email us atcustomerservice@emotiva.com. Denmark. Recent recommendations regarding this business are as follows: "Don't trust their website pricing and don't expect a good experience with their sales staff. Even after I cleaned it off, it was badly scuffed and scratched, and looked like it had been shoved between someone's couch cushions for a few years. basX A-100. Unfortunately, your service has not held up well. However, just in case you don't, we offer a "30 day no-hassle return policy". (We may accept or reject your unit at that point, or we may ask you to send us pictures before we make a final determination.) I know it said that looks good about it I think I want to do a feedback an upgrade exchange but was informed that it's no longer available. Spend $1,500 and get 15% off your order. In order to make a claim under the warranty, you must: Emotiva Audio Corporation Attn: Repair Department 135 Southeast Parkway Court Franklin, TN 37064. If there is any question, you may be asked to submit photos of the damage for analysis before we agree to repair your equipment. You will love it. Id like this to be completed no later than January 31. Note, however, that our STANDARD FLAT RATE SERVICE AGREEMENT AND FEES DO NOT COVER COSMETIC DAMAGE OR COSMETIC REPAIRS. International Support - Emotiva Audio Corporation . We're just like you. We expect this new policy to simplify and speed up the entire repair process which benefits both Emotiva and our customers. I seen emotiva products and they always looked good to me , but i wasn't ever in a market for one. This is not a company that you can really trust. They will have more XPA-1's by late January and will honor the sale price if you purchase by 12/31in case anyone was wondering. Copy Comment URL. However, just in case you dont, we offer a 30 day no-hassle return policy. Upgrade cards or certificates are one time use items. You can contact via their contact page. All these situations are different, but they all call for a similar kind of communication: a direct and polite message that explains what happened and how youd like to proceed. Emotiva customer service is about the best service you're likely to experience. Can I contact Emotiva through Facebook, Twitter or Instagram? At 1st attempt I could not get your chat lying to work but that could have been operator air. Notice the professional tone and concise length. Most commonly, consumers tend to contact Emotiva to ask questions about: Request for Information, Shipping and Delivery, Return/ Replace. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Interested in our products or need help with Emotiva products? On November 21, 2022, I hired your company to repair the floors in my hallway after a pipe burst in my crawl space at 1205 Colorado Drive. If it's a used item, then they should just say that. Great guys to deal with and no complaints. I purchased an XPA-3 in 2010. (International customers will be responsible for shipping costs both ways and must contact our office directly to make arrangements.) Include a professional email signature if youre writing your email in your workplace or on behalf of a business. Purchase Date. Emotiva: Good Deal or the Real Deal? | Sound & Vision It happens. We reserve the right to choose how the repair is implemented. if the claim was submitted after the first 365 days of the Term, Emotiva shall issue you a credit equal to the remaining duration of the warranty (prorated). All repairs provided under this agreement will carry a warranty on the parts and labor related to the repair we perform which will extend for a period of 120 days from the time your unit is shipped back to you. I have my DAC running straight into it, and I've been pretty happy with that setup for a while, but I decided I wanted to buy a processor/preamp to give me some options. to damage caused by service or maintenance performed by anyone who is not a representative of Emotiva; to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; to a product or part that has been modified after its retail purchase, where the modification caused or contributed to the damage; to consumable parts, such as batteries; or. Make sure your email lands the way you intend. By Steve Huff I have reviewed a lot of audio gear over the last year and most of it was of the higher end variety. An email complaint can be an effective way to communicate your complaints to people with whom you've done business. Not so good the second time. You can just ask for a return for any reason.). Press the space key then arrow keys to make a selection. Output topology: discrete triple Darlington with On Semi output devices. Our finest line of products - audiophile music and home theater components that take on the best without breaking your budget. We're quite convinced that you'll really like your new Emotiva gear. Amazon.com: Customer reviews: Emotiva Audio A-300 BasX Stereo Power There's no need to be dishonest. Emotiva Overview Emotiva has 3.0 star rating based on 4 customer reviews and ranks 139 of 2209 among companies in Appliances and Electronics category. They made an exception for me, and I can say the speakers and customer service ended up being top notch. About Us 2 - Emotiva Audio Corporation I own the XPA-3 and use it to power my front Left, Center and Right speaker and for the money it sounds great. Go to Emotiva Lounge. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. I also have an XPA5 and the ERC-1. Emotiva Airmotiv T3+ has an MSRP of 1899$ per . (615) 790-6754 or (877) 366-8324 Email sales@emotiva.com Website http://emotiva.com/ Emotiva has a simple yet elegant business philosophy - engineer and build the finest quality audio and video electronics and bring them directly to you, our customers, with exceptional value and unparalleled support. Please help the community by sharing any additional tips for contacting here in the comments. A complaint email is an effective way to communicate grievances politely. We pick up the story as the feature-rich TA1 integrated replaces the TA-100". PissedConsumer 2023 All My back is still complaining.. I had a very difficult time trying to get ahold of someone there by phone. While we will do our best to preserve the cosmetic as well as the functional integrity of your unit, we cannot promise that we will replace internal components with visually similar ones. All Rights Reserved. Writing, grammar, and communication tips for your inbox. This article outlines how to do just that. Emotiva Airmotiv T3+ is a 3-way Passive Bass reflex Floor-standing speaker by Emotiva. to damage caused by use with products not manufactured by Emotiva, where the non-Emotiva product is the cause of the damage; or damage caused to non manufactured by Emotiva products. This form of communication gives you time to plan your response and choose your words carefully. Call or email a customer service representative at 1-877-EMO-TECH (1-877-366-8324) or. All rights reserved. Under our non-warranty service agreement, we agree to return your unit to full functional operating condition, which includes repairing electrical problems, replacing damaged or failing parts, and making any adjustments necessary. just want better sound or is this setup Similar. i have the marantz c 50 but Interested.in your mc1 Receiver .with my cinema 50 i have the emotva 3 ch an 7ch just Recently bought. looking to purchase a XPA-5 and was wondering about EMOTIVA customer service..
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