Rates and terms are based on customers credit rating, offering types, services and/or equipment type and options. 3. Prices, specifications, availability and terms of offers may change without notice. See your browser's documentation for specific instructions. You may also continue with the address as you entered it if you are sure it is correct. PDF HPE iLO standard and licensed features on HPE ProLiant Gen8, Gen9, and Used under license. If youre ever in need of help or clarity, you can have your HP Care Pack explained with access to technical support 24 hours a day, 7 days a week. Add to Quote. For devices managed by iLO Amplifier Pack, use iLO Amplifier Pack Product Entitlement Report. HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service. C_EmailAddress,C_FirstName,C_LastName,C_BusPhone,C_Company,C_Address1,C_Address2,C_City,C_Zip_Postal,C_State_Prov,C_Country,C_Number_of_Employees1,C_Email_Opt_In1,C_Estimated_Budget1,C_Industry1,C_Language1,C_Lead_Source___Most_Recent1,C_Mail_Opt_in1,C_Mobile_Opt_in1,C_Phone_Opt_in1,C_MobilePhone,C_Timeframe_to_Buy1,C_Response_Type1,C_Purchase_Role1,C_Contact_Me_Request1,ContactIDExt. Find my product. -, Include keywords along with product name. Link a support agreement to access feature services such as: Proactive Care reports, Support Case Manager, specific agreements for service credits and software updates and licenses. I think we will switch to Lenovo or Dell in the future. Care Packs for Commercial or Business PCs and Printers. Support Services | Aruba Support Account Reference (SAR) or System Handle: This is an 18-digit alphanumeric ID that includes the service tag of your server. The choice is always yours. Purchase peace-of-mind without feeling out-of-pocket. Further for those connected products, HPE extends general technical guidance to include HPE InfoSight analytics and the alerts and recommendations provided. These terms apply only to products sold by HP.com; reseller offers may vary. With an HP Care Pack, you have access to reliable agents who can assist you remotely. Copyright 2023 HP Development Company, L.P. When you purchase your HPE hardware, the item will be covered by limited warranty (sometimes known as standard or base warranty). * Prices may vary based on local reseller. {{#if (eq ../this.length 3)}}. 0 The support specialists included in your HP Care Pack can explain everything youll need to know. End User License Agreement - EULA, HPE Software Licensing Terms See your browser's documentation for specific instructions. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud. Support Home Support Chat. When HPEs systems indicate that support has not been renewed on a specific item of hardware, Support Warehouse send a renewal reminder by email. The best place to start is on the. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Spills? hbbd``b`N/AD`1 @IHpE $/a`bdI#5` M HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). If LoJack for laptops is included with your HP Warranty, HP can lock or delete your personal data on your stolen computer if necessary. Copyright 2023 HP Development Company, L.P. Any questions? Get advice, answers, and solutions when you need them. HPE 4-Hour 247 Same Day Hardware Support Post Warranty extended service agreement - 2 years - on-site. %%EOF We apologize for this inconvenience and are addressing the issue. A credit card is required for HPs subscription Care Pack to automate billing. HP Care Pack Frequently Asked Questions For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour. 1197 0 obj <> endobj HPE ProLiant and Care Packs: what to choose to be - HPE Community Customers can choose between a Care Pack and a Post-Warranty Plan. Where analytics provide recommendations included in HPE InfoSight workload insights, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance. Monitor Coverage Plans for Consumer or Home PCs or Printers, Care Packs for Commercial PC's and Printers, Post Warranty Plans for Commercial or Business Devices. Click here to get in touch with Support Warehouse. Price : 1,224.12 $. General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident. For HPE products that are supported by HPE InfoSight (list available in the following link), HPE provides support and advice for the setup, configuration, and usage of HPE InfoSight. Having it to support existing signout flows. OR, call the HPEFS PC Express team at 1-888-277-5942, HPE 1 Year Post Warranty Tech Care Basic ML350 Gen9 Service. C_EmailAddress,C_FirstName,C_LastName,C_BusPhone,C_Company,C_Address1,C_Address2,C_City,C_Zip_Postal,C_State_Prov,C_Country,C_Number_of_Employees1,C_Email_Opt_In1,C_Estimated_Budget1,C_Industry1,C_Language1,C_Lead_Source___Most_Recent1,C_Mail_Opt_in1,C_Mobile_Opt_in1,C_Phone_Opt_in1,C_MobilePhone,C_Timeframe_to_Buy1,C_Response_Type1,C_Purchase_Role1,C_Contact_Me_Request1,ContactIDExt. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales representative. To decide if you want to upgrade to Pick-up and Return services, Accidental Damage coverage, Theft Recovery, and 24/7 customer support. What happens if my credit card expires or my payment declines? Refer to hpe.com/services/expertchat for details or contact your local HPE Sales representative. If you are cancelling within the first 30 days, you will receive a full refund to the payment method on file. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. All the work performed on your PC is the real deal, with 100% genuine HP parts, freeing you from concerns about quality or reliability. Only one Post Warranty Plan and HP Care Pack can be purchased and registered on the same product at the same time, HP.com offers a risk free care pack option when an. We now have a defective HDD on the server. If you forgot to buy an HP Care Pack at the time of purchase or your limited warranty expires, you still have post-warranty options available to you which extend the coverage of your device. How do I contact the Care Pack Registration team? As low as $57 /mo with HPEFS Available Add to cart More Information Features Specifications Key Features Phone access to experts Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. 24 hours a day, 7 days a week. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions. HP can identify most HP products and recommend possible solutions. Provide your asset information and we can prepare a quote. Windows is automatically updated and enabled. When related to the topics detailed/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised. Extend and enhance the standard HP warranty of your commercial or consumer PC or printer with HP Care Packs. Shop, Open This page requires Javascript. We greatly value your business and appreciate your ongoing patience as we work to get your order to you. Well even pay for expedited shipping. We apologize for this inconvenience and are addressing the issue. HP ProCurve Switch 212m/224m * (07/01/01) Finding your Product Number. HPE base warranty is a scam : r/sysadmin by thel4zyman HPE base warranty is a scam Hi All We have a HPE DL380 Gen 10 with a 3 year base warranty. HP Product. Get advice, answers, and solutions when you need them. The HPE End User License Agreement ("EULA") governs the use of HPE software, unless it is subject to a separate agreement between you and Hewlett Packard Enterprise and its subsidiaries. https://www.hp.com/webapp/wcs/stores/servlet/HPHeaderServices?storeId=10151&cb=cartStatus&callback=jQuery18308251954314816363_1459802963388&_=1459802965974, https://www.hp.com/cma/ng/lib/exceptions/privacy-banner.js, https://tracking-na.hawksearch.com/api/trackevent, /us-en/shop/CustomErrorView?catalogId=10051&langId=-1&storeId=10151, Open HPE Support Services Central allows you to quickly and easily identify Support Services for your HPE products. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. HPFSC reserves the right to change or cancel this program at any time without notice. Support Services. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. When can I purchase a care pack for my HP device? HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customers products covered by HPE Tech Care. HPFSC reserves the right to change or cancel this program at any time without notice. Once your care pack coverage has ended, you have 90 days to submit the rebate claim to HP. The specialist technical resource response is limited to English language only and requires that the user be registered with HPE Support Center and has linked service agreements. Please wait while we gather your contact options. Finding your Product Number. Estimated monthly payment based on 36 month fair market lease. Page count is defined as the number of pages (printed or plain) that have passed through a printer's print engine and recorded on the test page. The specialist technical resource response is limited to English language only and requires that the user be registered with HPE Support Center and has linked service agreements. Hello all, I have a question about the entitlement a Customer/Reseller should have to ensure to be able to download BIOS updates AFTER the 1st year of support's end. You may purchase a Care Pack at time support product is purchased or within 90 days of product purchase, Post Warranty Plans within 90 days before to 30 days after your base warranty expires. For more information on HPE InfoSight, devices coverage, and capabilities, visit infosight.hpe.com. HP wants you to feel protected and supported over the long term for your investment in our products. HP can identify most HP products and recommend possible solutions. Check your device's warranty status with Warranty check. Flexible reactive support options. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour. Many support packages are risk-free, so you have nothing to lose by giving yourself better peace of mind. HP Limited Warranty Statements | HP Official Site Price : 3,421.79 $. ISP fees may apply and additional requirements may apply over time for updates. HP ProCurve Switch 2312/2324. General technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a severity 3 incident. You cannot add an HP subscription Care Pack to a previously purchased device. What happens after I purchase my care pack? HP Support Services - HP Standard Warranty Hardware Cross-Reference Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Hewlett Packard Enterprise Customer Terms | HPE Working with HPE got worse and worse over the past few years for small partners like us.
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