A B S T R A C T
This article aims to understand what determines the degree of e-government use for multiple purposes by analyzing
the Government Online Survey data that the Pew Internet and American Life Project provide. Three main
purposes of e-government use are identified as: service use, information use, and policy research. The degree of
e-government use for a specific purpose is predicted by five sets of determinants: psychological factors of
technology adoption, civic mindedness, information channels, trust in government, and socio-demographic
and personal characteristics. Sociodemographic conditions influence usage level of various transactional
services provided by e-government. Perceived ease of use facilitates the acquisition of general information
through e-government. Civicness is a critical determinant of e-government use for policy research. Policy researchers
who are more engaged with and concerned about society, neighbors, and government are emerging
as a new class of e-government users.
© 2014 Elsevier Inc. All rights reserved.
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جهت خرید فایل به انتهای صفحه مراجعه نمایید
کد محصول : شماره 46
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