In acceptance sampling, a plan in which the criteria for acceptance and rejection apply to the cumulative sampling results for the current lot and one or more immediately preceding lots. The prescribed aggregation of knowledge in a particular area an individual is expected to have mastered to be considered or certified as a practitioner. A factor that caused a nonconformance and should be addressed with corrective action. Uncovering the correct and accurate reason(s) why something is happening or has already occurred. Process capability: The factors, elements or measures that define and differentiate a process, function, product, service or other entity. A form of inspection for determining nonconforming product. A chain of events described by W. Edwards Deming: improve quality, decrease costs, improve productivity, increase market with better quality and lower price, stay in business, provide jobs and provide more jobs. Average chart: A situation in which critical information is withheld from the team because individual members censor or restrain themselves, either because they believe their concerns are not worth discussing or because they are afraid of confrontation. A Russian acronym for a theory of innovative problem solving. Four stages that teams move through as they develop maturity: forming, storming, norming and performing. Free Multiple Choice Q01 "Making it right the first time" is: Free Multiple Choice Q02 According to the manufacturing-based definition of quality: Free Multiple Choice Q03 An improvement in quality must necessarily increase costs. The identification, evaluation and prioritization of risks to eliminate or mitigate their probability or severity or to leverage opportunities. Lean enterprise: New! Group dynamic: It continues through the entire life cycle of a product and for the duration of the relationship with that particular supplier. Problem concentration diagram: Also called constraints management. The probability that a product or lot will be rejected. A management system that provides feedback on internal business processes and external outcomes to continuously improve strategic performance and results. Two terms that have many interpretations because of the multiple definitions for the words assurance and control. For example, assurance can mean the act of giving confidence, the state of being certain or the act of making certain; control can mean an evaluation to indicate needed corrective responses, the act of guiding or the state of a process in which the variability is attributable to a constant system of chance causes. Her thinking is reflective of, If a sample of parts is measured and the mean of the measurements is outside the control limits, the process is, out of control and the process should be investigated for assignable variation. Toyota production system (TPS): Lorem ipsum dolor sit

Myers-Briggs type indicator (MBTI): Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Tools to promote innovation, communicate information and successfully plan major projects. Also see jidohka.. Three broad categories of definitions of quality are: user based, manufacturing based, and product based. Pellentesque dapibus efficitur laoreet. A form of resistance based on opposition to the possible social and organizational consequences associated with change. Project team: Released for the first time in October 1994, an economic indicator and cross-industry measure of the satisfaction of U.S. household customers with the quality of the goods and services available to them. Failure: A systematic method for implementing lean manufacturing that helps improve the production process and sustains gains made in the production cycle in an area or plant. Also called an exciter.. Source inspection is inferior to inspection before costly operations, Of the several determinants of service quality, ACCESS is the one that relates to keeping customers informed in language they can understand, High-quality products and services are the most profitable. OD. Job instruction: In many applications, it is used in place of the two-sample t-test when the normality assumption is questionable. Five S's (5S): Fishbone diagram: 2023 American Society for Quality. The lines allow different parts of a production process to be completed by one operator, eliminating the need to move around large batches of work-in-progress inventory. Sometimes called point kaizen.. Also see internal setup.. Generally used to improve the understanding of the process to determine methods to correct, control or improve the process effectiveness and efficiency. An equation that indicates the magnitude of an experimental effect above the effect of experimental error due to chance fluctuations. major categories of costs associated with quality A) prevention costs B) appraisal costs C) internal failure costs D) external failure costs What is a set of quality standards developed by the International Organization for Standardization? Management review: See mistake proofing.. Run chart: 1992 Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises? Qualitician: Continuous flow production: See demerit chart.. Matching tooling and equipment to the job and space requirements of lean production. Quality score chart: One of three elements of standard work; refers to the sequence of operations in a single process that leads a floor worker to most efficiently produce quality goods. TRUE Conforming to standards is the focus of the product-based definition of quality. A management tool for organizing information (usually gathered during a brainstorming activity). Interrelationship diagram: Certified HACCP auditor (CHA): American standard code for information interchange (ASCII): In the third step (check), a study takes place between what was predicted and what was observed in the previous step. Also see information flow and hoshin planning.. The external customer to whom a product or service is ultimately delivered; also called end user. When possible, right sizing favors smaller, dedicated machines rather than large, multipurpose batch processing ones. The principle suggests most effects come from relatively few causes; that is, 80% of the effects come from 20% of the possible causes. Corrective action recommendation (CAR): This is most closely related to the ___ toll of TQM. A branch of applied statistics dealing with planning, conducting, analyzing and interpreting controlled tests to evaluate the factors that control the value of a parameter or group of parameters. Also see takt time., Data: An identified reason for the presence of a defect or problem. Also known as the "80-20 rule" (see listing). B) user based, manufacturing based, and product based. Supermarkets are managed by predetermined maximum and minimum inventory levels. TPS is based on two pillars: just-in-time and jidohka (see listings). Balanced plant: Second, draw a future state map of how value should flow. Theory of constraints (TOC): Deployment: See delighter.. Adverse event: Course Hero is not sponsored or endorsed by any college or university. A management tool that depicts the relationship among factors in a complex situation; also called interrelationship diagram or relations diagram.. Design of experiments (DoE): A change in data, characteristic or function caused by one of four factors: special causes, common causes, tampering or structural variation (see individual entries). An acceptable method of random selection with equal probabilities is the use of a table of random numbers in a standard manner. Which of the four major categories of quality costs is particularly hard to quantify? Statistical process control (SPC): QEDS Standards Group: EN 46000: A statistical procedure for troubleshooting industrial processes and analyzing the results of experimental designs with factors at fixed levels. A successful quality strategy features which of the following elements. The comparison of a measurement instrument or system of unverified accuracy to a measurement instrument or system of known accuracy to detect any variation from the required performance specification. A diagram that shows the operation, interrelationships and interdependencies of components in a system. An award established by the U.S. Congress in 1987 to raise awareness of quality management and recognize U.S. organizations that have implemented successful quality management systems. Flow: Lot tolerance percentage defective (LTPD): Process map: A term that describes a process step or function that is not required for the direct achievement of process output. A products or services nonfulfillment of an intended requirement or reasonable expectation for use, including safety considerations. A type of document in the International Organization for Standardization portfolio of deliverables. A group of individuals organized to work together to accomplish a specific objective. The tools are: affinity diagrams, matrix diagrams, interrelationship digraphs, process decision program charts, tree diagrams, activity network diagrams and prioritization matrixes. External failure: The ongoing improvement of products, services or processes through incremental and breakthrough improvements. Leadership: Classification of defects: Body of knowledge (BoK): The result of delivering a product or service that meets customer requirements. Consensus: Geometric dimensioning and tolerancing (GD&T): A set of international standards on quality management and quality assurance developed to help organizations effectively document the quality system elements to be implemented to maintain an efficient quality system. Control limit for points below the central line in a control chart. All activities, both value added and nonvalue added, required to bring a product from raw material state into the hands of the customer, bring a customer requirement from order to delivery and bring a design from concept to launch. Quality policy: Process improvement: After all ideas are recorded, they are discussed and prioritized by the group. The supplier is considered an extension of the buyers organization. The concept that business entities should balance profit-making activities with activities that benefit society. Nonparametric tests: An initiative focused on eliminating all waste in manufacturing processes. A control chart in which the deviation of the subgroup average, X-bar, from an expected trend in the process level is used to evaluate the stability of a process. A cause of variation due to chance and not assignable to any factor. A team member who supports and contributes to Six Sigma projects, often helping to collect data, brainstorm ideas and review process improvements. First in, first out (FIFO): A series of methods, originally pioneered by Nippondenso (a member of the Toyota group), to ensure every machine in a production process is always able to perform its required tasks so production is never interrupted. Marbles are dropped through a funnel in an attempt to hit a flat-surfaced target below. Uptime: Checklist: This is referred to as analysis of means for treatment effects. Certified quality process analyst (CQPA): Solved According to the manufacturing-based definition of - Chegg Key performance indicator (KPI): user based, manufacturing based, and product based. A visual depiction, generally using symbols, of the flow of materials or information through a process. A graphic summary of variation in a set of data. A graphical tool for ranking causes from most significant to least significant. Unit: New! MIL-STD-45662A: This test can also be applied when the observations in a sample of data are ranks, that is, ordinal data rather than direct measurements. The award is managed by the U.S. Commerce Department National Institute of Standards and Technology and administered by ASQ. A SMART matrix is a communication and planning tool used to identify the specifics of actions or tasks. Tolerance: Laboratory accreditation assesses the capability of a laboratory to conduct testing, generally using standard test methods. Fu, ce dui lectus, congue vel laoreet ac, dictum vitae odio. A technique to create economy of scale by having two operators work together to perform tasks on either side of a machine. Cascading: Right sizing is a process that challenges the complexity of equipment by examining how equipment fits into an overall vision for workflow through a factory. Inspection, 100%: Trend: A systematized group of activities to recognize and evaluate the potential failure of a product or process and its effects, identify actions that could eliminate or reduce the occurrence of the potential failure and document the process. Manufacturing resource planning (MRP II): simulation used to test various product line options. Which of the determinants of service quality involve performing the service right, 11. Also see standard work.. The production system developed by Toyota Motor Corp. to provide best quality, lowest cost and shortest lead time through eliminating waste. Nam lacinia pulvinar tortor nec facilisis. Rejection number: Ch 6 Flashcards | Quizlet Also see kanban.. Seiri means to separate needed tools, parts and instructions from unneeded materials and to remove the unneeded ones. The check sheet is one of the seven tools of quality (see listing). With members and customers in over 130 countries, ASQ brings together the people, ideas and tools that make our world work better. The condition of a product or process design that remains relatively stable, with a minimum of variation, even though factors that influence operations or usage, such as environment and wear, are constantly changing. An employee who has been trained in the Six Sigma improvement method and can lead a process improvement or quality improvement team as part of his or her full-time job. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Its purpose is to determine whether all customer engineering design record requirements are properly understood by the supplier and that the process has the potential to produce product consistently meeting these requirements. The formula used to compute the quality loss function depends on the type of quality characteristic being used. The concentration on improving business processes to deliver outputs that will achieve results meeting the firms objectives, priorities and mission. Marketing issues such as advertising, image, and promotion are important to quality because, the intangible attributes of a product (including any accompanying service) may not be defined by the consumer. According to the manufacturing-based definition of quality: quality is the degree to which a specific product conforms to standards. The metric against which a complete action is compared. A 3-D technique to balance a line. Quality circle: A graphical representation of the steps in a process. Average run lengths (ARL): Sifting is separating the essential from the nonessential. B) user-based, manufacturing-based, and product-based. 18. The diagram illustrates the main causes and subcauses leading to an effect (symptom). Standard work instructions: Value added: Right size: The finite data pertaining to a given event occurring in a process. Pareto charts are a graphical way of identifying the few critical items from the many less important ones. Policy: A healthcare term for any event that is not consistent with the desired, normal or usual operation of the organization; also known as a sentinel event. MIL-STD-105E: Task: Nam lacinia pulvinar tortor nec facilisis. It tests the null hypothesis that all populations have identical distribution functions against the alternative hypothesis that at least one of the samples differs only with respect to location (median), if at all. See consumer. Someone who purchases products or services for their own use. Control charts based on variable data include average (X-bar) chart, range (R) chart, and sample standard deviation (s) chart (see individual listings). See external customer and internal customer.. A verification activity. One of the three elements that make up standard work. Cross functional: See equipment or system availability.. A control chart in which the subgroup range, R, evaluates the stability of the variability within a process. Type II error: A method of leveling production, usually at the final assembly line, that makes just-in-time production possible. Three broad categories of definitions of quality are - Course Hero Value stream loops: Single-piece flow: American National Standards Institute (ANSI): A standard that imposes no inherent obligation regarding its use. New! Assignable cause: Action taken to prevent occurrence of nonconformances. Bayes' theorem: A plan (direction), statement of intent or commitment for achieving an objective. Inspection in accordance with a sampling plan that has stricter acceptance criteria than those used in normal inspection. Six Sigma certification is granted by the International Standards Organization (ISO). Also see value stream., Informative inspection: Also see external setup.. A structured group often made up of cross functional members who work together to improve a process or processes. Original equipment manufacturer (OEM): TOCs set of tools examines the entire system for continuous improvement. Norm (behavioral): The Many Meanings of Quality: Towards a Definition in Support of Process decision program chart (PDPC): Precision: Results: New! Quality circles empower employees to improve productivity by finding solutions to work-related problems in their work area. Sifting: Flowchart: even though quality can. The term has two distinct meaningsone is statistical; the other is a comprehensive quality system. Also see single-minute exchange of dies, internal setup and external setup.. Transaction data: An organization that uses product components from one or more other organizations to build a product that it sells under its own organization name and brand. Pellentesque dapibus efficitur laoreet. Normal distribution (statistical): Also, customers perceptions about how an organizations products and services will meet their specific needs and requirements. Explore our library and get Decision Science Homework Help with various study sets and a huge amount of quizzes and questions, Find all the solutions to your textbooks, reveal answers you wouldt find elsewhere, Scan any paper and upload it to find exam solutions and many more, Studying is made a lot easier and more fun with our online flashcards, 2020-2023 Quizplus LLC. Sustain: A specific plan that indicates the sampling sizes and associated acceptance or nonacceptance criteria to be used. The QFD process is often referred to as listening to the voice of the customer. Inspection: A two-phase investigation used by teams to solve chronic quality problems. Developing in the minds eye a process without waste. Quincunxes are often used in classrooms to simulate a manufacturing process. The likelihood of occurrence of an event, action or item. Three broad categories of definitions of quality are user-based, manufacturing-based, and product-based According to the manufacturing-based definition of quality, quality is the degree to which a specific product conforms to standards The role of quality in limiting a firm's product liability is illustrated by All of the above are valid. A way to reduce cost, improve quality and shrink cycle time by simplifying a products system of life cycle tasks during the early concept stages. Throughput: SAE International: But there is a prescribed maximum number of samples, after which a decision to accept or reject the lot must be reached. Reproducibility: 14.Which of the following is an award for quality achievement in Japan? Process performance management (PPM): The application of statistical techniques to control quality. 13. A form of inspection to determine nonconforming product. Simply put, it is a management approach to long-term success through customer satisfaction. Expectations: The number of units in a population. The probability of a product performing its intended function under stated conditions without failure for a given period of time. Kanban: Board of Standards Review (BSR): Finally, the ratings of all the criteria for each possible solution are added to determine its total score. Forces that tend to change a situation in desirable ways. Expected or average value of process quality. A cooperative organization of accreditation bodies. Lost customer analysis: A military standard that describes the sampling procedures and tables for inspection by attributes. Goal: Function: CASCO: The number of units in a sample. The process of evenly distributing the quantity and variety of work across available work time, avoiding overburden and underuse of resources. Instant pudding: A type of flowchart visually depicting the steps in a process. An optimal material requirement planning system for a manufacturing process in which there is little or no manufacturing material inventory on hand at the manufacturing site and little or no incoming inspection.
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