When contacting HP Customer Support they simply say "Use the warranty check on our website. HP Inc. Sign in on the Dev Portal to see and leave Forum posts, Will alert the API team in Customer Service and Support, A new Warranty API home page being set up. Luckily we haven't used this service since the start of the year, however we are a major university who is currently in the state of reviewing our entrie fleet, this API is essential to us being able to use this! Warranty period: The number describes the duration of warranty period for the device. I also need to check > 1000 serial numbers and I am not happy at all that I can not use an API. And, please, do not reply with "I will pass your inquiry on to the Warranty API team so they know you are engaged and waiting.". You are under warranty through 1/25/18, Base Warranty PHG45112YG Wty: HPE Parts Exchange SupportDec 27, 2014Jan 25, 2018 Active. Products. As the forum moderator, I am not able to speak for the businesses. Unfortunately it seems HP does not seem the recognize the importance for their clients to support their customer base. Guide: HP Warranty Check/Lookup | HP Serial Number Lookup This is a step forward to restoring the API. We have removed warranty support from our script library tool and do not have an item on our roadmap to re-add it until we get clear answers from the team that controls the API. Could you provide us any advance? But I would still perfer a tentative, no-guarantees-provided ETA more than a "soon". Do you know how many HP devices you check? So business impact is huge. We are advocating internally but need your help. I have forwarded your feedback to the business team to help inform their decisions. (I have counted the days since the API was taken down.) It is now coming up in Prod. We are currenly replacing from dell to HP workstations. What is the warranty for the replacement part? How has the loss of the Warranty API impacted your business? HPE PartSurfer I have the S/N C049LJC12J and I need the Product Number to Warranty check ou. If we send in a support ticket with a list of serial numbers, will the representative give us a warranty status check on all of them? The beta Warranty API had issues that have been addressed. I voice the same concerns as the above messages. The number following the prefix "S/N", "Serial", or "Serial Number" is the serial number. Reference Documents HPE Support Center Warranty Check API (Warranty Check API) is used to retrieve the status of your warranty, including service type and level, coverage dates, deliverables, and other details associated with your warranty. I don't think anyone would sue HP over a tentative ballpark ETA. We don't advocate for/against any hardware vendor- but we do want feature parity with those vendors that are most common across our customer base. Hello Alejandro. Menu. Get it on GooglePlay Download on the App Store Locating the label Company. We've given the best information that we can based upon the information we've been given. One for the Business (Suddenlink) data one for VoIP (Nitel or is it Lumen or is it World-Net).The business internet is cable (coax) and the VoIP is fiber.The VoIP installers couldn't get the phone syst Cisco Umbrella & Secure Endpoint can be you last line of defence - see how! You'll need an HPE account and your device's serial number to get started. The warranty module in the HP Client Management Script Library will generate an error. I know it's not your fault. :/. But one of the project scope was to register HP warranty info in our assed management database as we did with dell. Please make the faciliy available. Remove. However, that won't include SERVERS or SWITCHES made by HPE, HP Inc.'s sister company, which split off 5 years ago. We'd love to work with HP to correct the problem, and even expand the solution set we offer our shared custmers- just let us know. Check the warranty end date of your product serial number for PW purchase, to ensure they are within the 120/45 day policy. Support Services Central To validate your HPE part, download the HPE Validate mobile app from either the Apple App or Google Play stores. How To Check Maintenance Warranty For HPE - M Global Services And in a big company like HP, you don't make forecasts that you can't meet. Warranty check iLO Amplifier Pack Product Entitlement Report I am surprised. 9. Laptop. It can process 20 serial numbers at the same time". Submit. Warranty API is currently unavailable - HP Developers Portal | Home HP HDD 300GB, warranty check (Serial Number not recognizing) Posted by namsheedabdulkarim 2017-01-26T08:12:35Z. Serial number. Get started Explore HPE HPE If you have an HP sales rep or technical consultant, please push them to send your feedback to their management. o product name, product number, and serial number HP are losing thousands of dollars and also the possability of losing business customers (we are already looking at alternatives!). Will the replacement part I receive under a warranty claim be identical to my original product? Products; Servers and Operating Systems; Storage; Software; Services; HPE GreenLake . Is there any other way to check the warranty status in bulk (more than 20serial numberat atime)? Find your product information for quick identification. This has been down well over a month , and is now becoming a problem. Sign in to select a saved product. Is there any product info api to check hp product details. Sadly, communication with partners doesnotappear to be one of their strengths. Also any new updates? We currently have about 30.000 clients and we will be migrating many machines to HP now very soon.We are currently using Dell and Lenovo REST API and are very pleased with their solution, so it is very sad that HP's warranty API still does not work. Without this there is no way we can begin to engage our vendors regarding forecasting of replacing hardware. Warranty and Support Summary HPE ARUBA NETWORKING Page 4 User Experience Insight Sensors 1 year 810 days 1 year N/A 90 days (bug fix only) We're all developpers here (or technical persons), we know what it's like. I am sorry, I should've been more clear. HPE Hardware. HPE; HPE GreenLake; Aruba; Aruba Atmosphere 2023; Skip to content. We are a different product team than the one that controls the API, which is what I meant by "beyond our control". Did they ever reply to any of them? Lenovo Warranty Check/Lookup - Home - Global Support This has an enormous buisness impact. How can I find warranty status of SANs by serial number? I've been searching for a direct email for the API team because the moderators in this forum are ineffective or show no result of escalation. I configured a client's network with 10.99.1.1/24. Thank you, for deploy HP API soon ;). Find out more. Contracts and warranties Contracts and warranties For some HPE Support Center features, you must have an active contract or warranty covering a specific product to access HPE's downloads, knowledge, and tools. It has been brought up in Prod and is being tested. We unfortunately have no insight on the status of the API, the library is simply a downstream consumer of the API. The Warranty API was shut down without prior warning for now more than 6 months and still no concrete ETA for its restoration. It would appear that forum is not working, as it shows no existing threads, which is impossible since I created one a while ago, which I can no longer access. Thatis frustrating for both you as a user and me as an advocate for our most popular API. Locating the HPE MSA Serial Number-a00071680en_us PDF. We're coming onto a year of downtime next month still no ETA or official answer. Check warranty status for multiple products Manually enter up to twenty serial numbers below and choose 'Submit'. Main Menu. This is starting to take off quite a bit, since my company just had the joint purchase agreement for 8 municipalities in Norway out for tenders and HP won. The part number helps a service technician to determine what components and parts are needed. Warranty API moving from beta to prod. I will pass your inquiry on to the API Team so they can contact you. (if you bought from the UK but your supplier got them from the EU, they need to be validated under the country of origin) See your first and 3rd server EU / EURO Once again I will forward your message to the API Team. As the editor of the Developers' Portal, where HP Client Management pages are hosted, I receive all the Forum comments. In your October 4th reply, you say "the prod Warranty API is getting closer to release". When it returns, HP Inc.'s retooled API will cover printers of all types, laptops, workstations, and peripherals. Forums. HP can we please have an update on this topic? HP Desktop PCs - Finding Warranty Information - Official HP Support Partner Ready program Partner Ready Vantage program Find a Partner Certifications HPE GreenLake Marketplace. https://developers.hp.com/hp-client-management/doc/Warranty-API-Keys. Look for the "Genuine HP" security sticker if it's a newer drive. Where are your customers located (Europe? Linking our tool to that API just before it shut down without any notice has caused numerous issues and believe me, we are extremely disappointed. Stating that the API is unavailable does not help, this has business impact. It's being some time since anyone asked for updates, this does not mean we forgot or no longer care about the API, just that we no longer believe HP is worthy of our trust. Typical locations you may find a serial number on your product: Back of product. About HPE Accessibility Careers Contact Us Corporate Responsibility Global Diversity & Inclusion HPE Modern Slavery Transparency Statement (PDF) Hewlett Packard Labs Investor Relations Leadership Public Policy. Solved: Warranty lookup site and Product Number - HPE Community . Find product and serial numbers for HP PCs, printers, and accessories 2) after the second year (when the server warranty expires), report the issue to the HPE support with the serial number[11]+part number[12] of the hard drive and . Printer. We are users of the API just like you, not the owners of the API. Tks, 0 Kudos Reply. Like I told @valptx, I really do not want to shoot the messenger here. Country/Region of purchase. Bulk Serial Number Look Up For Warranty Status/Date - Home - HP Support Thank you for reaching out. HPE 9000 and HPE e3000 Servers > Serial Number; Community. South America? HPE 9000 and HPE e3000 Servers. BH *** **Click the KUDOS thumb up on the left to say 'Thanks'** It is beyond difficult to predict and determine what our HP spend should be without the ability to check on warranty status of hundres and for some thousands of computers via some bulk method. hpe warranty check not work !! - HPE Hardware - IT Best Practices, How I understand and share your frustration. The team that monitors the forum for the script library forum simply does not have the information. Once you've had a chance to check up on your HPE warranty status, talk to us about post-warranty support options even if your warranty is still active right now, it's never too early to explore the possibilities. So if this is not going to work in the couple months, than we should reconsider this project. Validate Equipment Parts | HPE I have forwarded your question to the API Team, which is in the best position to give you a reply. I'm sure others here would do the same as well. How many customers do you serve? Reading through the thread, I can offer the following impact: I am a professional services provider for a large Systems Management software platform. Here are some questions you can answer that might help them: It appears from your website that you are an IT Services provider? Download PDF. just when i think the bar for HP cant get any lowerit does. Below that, enter your product's serial number and click Check Warranty. how to do warranty lookup of HPE HDDs? - Server Fault I have a dual screen monitor set up at work, both monitor are the same model they are ASUS VS197'sOn Windows Device Manager, one monitor shows as "Generic Non-PnP Monitor & the other shows as Generic PnP Monitor. I have forwarded your message with emphasis to the Warranty Enablement team. Any relevant warranty and service information will be displayed in your browser. This is the current state of the forum for me: As you can see in the top right I am in fact logged in. Ive checked the forum https://developers.hp.com/forums/hp-product-warranty-api and it doesnt appear any update about the API issue. Hazeedayz - the prod Warranty API is getting closer to release. Check your warranty or service status. Carlos, I will forward your request to the Warranty Enablement team. If you need to take a pic of the top of the HD label and you can read it off to the person on the phone or email/text it to them if it is easier. Could someone from the HP team reach out to me so I can forward the serial numbers and get the data? 1) for the next two years, report the issue to HPE support with the serial number+part number of the server and the spare part number[13] (SPN/replace with HP spare) of the hard drive. With your serial number ready, open the HP Product Warranty Checker in your web browser. If you need help locating the Security Label on your part, please see the information below. Single product. Do we have a timeline on when this outage will be resolved? Product Warranty and Support - Aruba | Enterprise Networking and We want all the other policies to apply to this GPO so I don't want to use Block Inheritance since every other GPO would then have to be manually linked to this OU. Today in History: 1948 British begin airlift Operation Plainfare to West BerlinAt the end of the Second World War, U.S., British, and Soviet military forces divided and occupied Germany. I will pass your question to the API Team. Turn your HP laptop upside-down and read the sticker. No, HP won't give serial numbers away and normal rule : you need to keep serial number for EACH machine yourself for security reason. Oct 26th, 2018 at 11:19 AM This can happen if you buy servers from the EU - they are not on the UK warranty check page and you'd need to check it under the country of origin. My best guidance for you remains that the API will return "soon." However, you have to be signed into the portal. What happened to the API warranty forum? 1. Here's the link for the HPE warranty lookup. I have serveral hundred HP devices. We added a feature to include warranty infor for HP, so our thousands of customers, with hundreds of thousands of devices can collect warranties for HP, Dell, Apple, and Lenovo devices and plan ahead for fleet upgrades, replacements, etc. The API Team will not -- cannot -- forecast when your access will be reinstated because it is not knowable. Here you go, I was able to pull it up after adding the part number 507127-B21. Can you take a picture of your drive and post it? . However, as a dutiful, diligent Messenger, I have passed your message to key people involved in the Warranty API's return. In the mean time what possible alternatives are there? Directing to that Warranty API forum generates nothing. HP HDD 300GB, warranty check (Serial Number not recognizing) - HPE Hardware How To Perform An HP Warranty Check | HP Tech Takes Our tool set only interacts with an API that another team controls and we have no visibility into the status of the API other than what we've shared. From the dropdown menu, select the Country/Region the computer was purchased in, type your serial number, and then select Check Warranty. Is the outage the cause of me not being able to request access to the API? Honored Contributor Mark as New; Bookmark . The company's only logical option is to say nothing at all. What is the plan and the timeline to resolve? You gain this access when you link your HPE Support Center profile to your contract or warranty. As soon as the API is back up, the module should resume functionality. Sometimes HPE disks have multiple "serial" number stickers. Would someone please fix this? The Warranty API has been down for6 monthsnow and you have repliedmany, manytimes that you would "contact the Warranty API team to pass along our concerns". Warranty API is getting closer to restoration, Then give us the API team manager's contact info ;), Is this why I can't get access to the API set, Your message forwarded to HP Warranty API team, Forwarded with emphasis to the Warranty API team, Forwarding your message to Warranty API Team for interim reports. Product Support Software & Drivers Warranty Check Enhanced Support Services Education and Training Product Return and Recycling OEM Solutions Validate Equipment Parts. I don't know whether there are no posts in the forum or you have some sort of technical problem. Canada. Also, remember that I moderate and approve all forum posts, so your input will not be immediately visible. Asia? (The old forum had out-of-date information.) note: That makes a difference to HP.) NO SERVERS, We have thousands of HP laptops and desktops in our company, Printing from the Internet (for developers), HP KaaS API - Customer Service and Support. 10. Use warranty check to enter or import serial number information to retrieve warranty status for your devices. Lenovo Warranty Check/Lookup | Check Warranty Status | Lenovo Support GB Scheduled Site Maintenance May 28, 2023 06:00AM (UTC) ~ May 28, 2023 08:00AM (UTC) Fulfillment of requests for Warranty and Registration may be unavailable during this maintenance period. Home | HPE Support Is there an escalation point to the API team? (I regret the delay, especially over night for our European and Asian users, but moderation is needed to stop the spammers.). HPE Warranty Check API Warranty check - Hewlett Packard Enterprise Support Center Learn About. I am not part of the Warranty API team, but I can get your message to that team, and they will contact you while the API is being repositioned. The App will allow you to scan the barcode on the label for easy validation. We've escalated the issue internally on a regular basis and will continue to do so in hopes that the API will come back to life. Desktop. Will the Warranty API be coming back? Select a product type for tips on finding your serial number. Please tell me how many customers with HP devices you serve. How has this been down for more than a year? Can we have a month and a year instead of terms like "soon" and "closer"? When can the API be expected to be functioning again, a date would be great, not "SOON". We assume this has cost HP hundreds of thousands of lost revenue dollars. More information not less would be greatly appreciated. Or, let HP detect your product. Terms of Service They're now running o Hi,We have a GPO that we want to apply to all our servers except ones in a particular OU. (Look for the blue "Login" button in the right corner of the box.) * Required fields. I have thousands of machines to check and it stops us planning major spend with HP. Item. i have hpe hard 6TB sas 7.2k 6g 3.5inch, when i checked serial number in hpe warranty check site, it dose't show any info about w. | HPE Hardware Top Author Message jamie.rozek Posted: 13 June 2019 - 9:23am I would just pick up the phone and call them. The HP warranty site seams to have changed, removing the serial number from the query URL, rendering my previous lookup script useless and making a new one a bit difficult. When will this be back up? Part number/Product number (p/n): This number provides specific information about the product's hardware components. Software End User License Agreement and Hardware Limited Warranty for HPE Networking; WLAN platforms-software support matrix; Company. It is receiving significant attention. India. It is missing? Have you checked what the HP monitoring software tells you the serial number is? [SOLVED] HP Server Warranty not foundeven by HP - HPE Hardware Finding the right one can be a challenge. I have two HPE MSA 2050's that I am trying to check the warranty status on. This is really important functionality for an enterprise vendor..! Check your device's warranty status with Warranty check. Official HP Warranty Check - Canada | HP Support HP's API does not work, so we've heard from multiple customers that this was a consideration in their decision to move to another Vendor. Kindly request to forward this message to Warrant API Team please. As soon as the API is back up, the module should resume functionality. Official HP Warranty Check - United Kingdom | HP Support you are still the only official HP channel we have. or. What happens after I receive the replacement part? North America? I really don't want to "shoot the messenger" here this is unaccepptable, wow is this offline for over 5 months now. (That gets you lawsuits.) Let's identify your product - Official HP Support I am working as global asset management product specialist in a international retail company where we have API's working from other equipment suppliers with no issues, and since more than a year HP API "disappeared" Threats evolve, so does your security posture. Example: ProLiant DL360 Gen10, J9822A or keywords. The best way to find HP product information or to confirm your warranty status is to find your product name and model number (or Product NO or P/N on labels) and serial number (or Serial NO, S/N, or SN on labels). Sadly, I am looking at Dell to take over our home office printer solution as I can't can good HP data for months. Multiple products. Here the same. PDF Hpe Aruba Networking Warranty and Support Summary I am the Dev Portal editor. We need the purchase dates and warranty expiration dates for these computers so we can keep track of refreshing these devices. Their Windows Server is 10.99.1.11 and they have a bunch of static IP devices including gateway/firewall (UniFI), switches (UniFi), printers/copiers, security cameras and HVAC stuff. As I mentioned previously, the support forum for the API is, https://developers.hp.com/forums/hp-product-warranty-api. Alejandro, I will ask the API Team in CSS if they have made any modifications to the Forum. Swap code and let everyone know about your latest software masterpiece. Contracts and warranties - Hewlett Packard Enterprise Support Center We are not pleased by the fact the HP API Warranty Check does not work anymore. To continue this discussion, please ask a new question. Typing in hundreds of seriels into the HP website is not practical and impacts our ability to make an imformed refresh for spend. As of today, I've had to point another customer to this thread to explain that the warranty retrieval issue is not with our software, but with HP's API Team failing to provide answers for about a year. - I have tried updating the drivers but th A client (Resort) has 2 different Internet providers. Privacy Bulk Warranty Lookup - Home - HP Support Community For devices managed by iLO Amplifier Pack, use iLO Amplifier Pack Product Entitlement Report. We will resume operations at a later time. API needed, more than a year waiting for it Forwarding now. My 300 GB 10K SAS showing red light on the HDD, i would like to check warranty thorough HP support site, i tried to put my serial number but not recognizing. I will pass your inquiry on to the Warranty API team so they know you are engaged and waiting. I have forwarded your analysis and observations to the business team to inform their conversations. Now I get an "access denied" message when attempting to login to it. API Team can run a manual report. i have tried with Z4F0A0B2FTM9 & PHG45112YG, What country are you in and maybe photo of serial barcode on Disk for us to help. Whats the alternative? Search. I meet with them tomorrow and I will ask if they have a date targeted for restoration of the Warranty API service. The link for the fourm says it has been moved. HP Customer Support - Product Warranty Check So, any update? As for not knowing how to re-register thousands of users Im sure lots of us do this sort of thing day in and day out. About Us; Careers; Contact Us; Environmental . Warranty Check; HPE Aruba Support Portal; My Document Repository; Diagnostic Passwords; Import/Export Classification Data; HPE Community Forums; . We are a company with more than 5K HP servers around the world, apart from other HP equipment. This topic has been locked by an administrator and is no longer open for commenting. Locating the HPE MSA Serial Number - PSNow Do you have a count of the total number of devices. HPE MSA 2050 Warranty Check - HPE Community I would be more than happy to take my "complaints" directly to the API team manager if you can provide such contact information. Sign in to select a saved product. Sometimes HPE disks have multiple "serial" number stickers. Enter your serial number, product number or product name. 4. Any news or schedule will be posted there. As the Portal Editor, I am not included on scheduling decisions, so I cannot say when later this year the Warranty API will finally return. The API Team is preparing an entirely new set of web pages and web forms for the Warranty API. And they can tell you when the API will be returning. 5. I would expect HP, servicing their customers, would propose to simply provide them with a list of all serial numbers so that they can check on our behalf. Search Find your product using your model name, product number or keywords. 2. I have been emailed by the team already. Enter a serial number to check your warranty or support status for your HP printers, laptops, desktops and other products. Not only does this hurt many companies but also HP's bottom line. Product serial number *. I totally understand that it is not your fault, but please also understand our frustration with HP as a business entity about this. Sorry, I can't give you an answer. Select a product type for tips on finding your serial number. I would only be disapointed. What happens when I call HPE for a warranty claim? [EDITOR'S NOTE: Answers forwarded to Warranty API Team.]. If you laptop has a removable battery, it is likely that the serial number is located under the compartment of the batteries.
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