Is there anyway to get someone there to respond to me, who isnt crooked as a politician? Sennheiser HD 650 Review: Sometimes Classics are Classics for a Reason, Why You Should Never Use Ultra Settings In Games. Please help I just dont understand all this stuff I am 3xthe 20 somethings but need to save money too-. Especially in the second year when DirecTV drops your discounts and hold you to the second year of service. At&t at the time I believe was trying to prove to investors they made the right decision merging with Directv by adding on new satellite subscriptions. So, I kept paying the modem rental fee. Thank you for the Comcrap story!! If you see that your TV is connected to a network though, you may need to reset the network manually. He told me if Comcast wanted to kill my gateway, they could, no problem, by easily sending it a code. Theres nothing wrong with it; its just got a few quirks. Sorry, Ive already found my soul mate. The Comcast bill negotiation worked. (and an expensive way at that! THANKS Nothing is wireless so Im assuming the router is to run the cable from the wall to the phone. To test the port, place a previously working device into the port you have your Xfinity hooked up to and see if this device experiences the same problem. How to Report a Service Issue. Love love this article we just signed up with Comcast for new service. The statement comcast killed my modem is not correct in reality what most likely occurred is an equipment failure. Amazon has them. So to make it harder for them I will make them work for it! So I called to see what they could do to keep me from switching to the cable company. Checked my account this morning and found a zero balance. I also got the message when he plugged in a brand new Xfinity-owned DOCSIS 3.0 gateway and it started delivering full download speed I was paying for immediately, right out of the box. Next, I switch to new gen 5 airport. I told them I am switching to AT&T and they told me I have a contract RELATED: ASTC 3.0 Explained: Broadcast TV Is Coming to Your Phone. I rarely use my landline. The tech on the phone says (about the 35 up), thats weird. Then, its free for life! Now Im reading this modem may or may not work with Comcast phone service. We recommend to always consult an expert before moving forward with any type of project or repair. The service is great, but thats a bad draw back. This is true for Xfinity, although it is beyond me why online provisioning is not supported other than as a marketing tactic to encourage modem rentals. they received on the 1rst of the mo. In heavy rain, dish and direct tv stop working. Then all that is needed is to connect the modem to the router with an ethernet cable. I dropped Comcast for the last 2 years and all of a sudden I start getting calls from Complete Recovery it is a service that Comcast uses to harass former customers and accuse them of keeping Comcast equipment. Crazy. Enjoy you can do this! If you have Comcast ("Xfinity" these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. He said, Yes, any will work. I then questioned him on if I could buy my own DOCSIS 3.0 gateway (a gateway is a modem + router) to replace the Comcast installed gateway.. How To Return Your Xfinity Equipment - Xfinity Support Im hopeful I can possibly solve via other channels, but not *that* hopeful. How To Restart Your Xfinity Gateway - Xfinity Support Come on, bring it ON! Can Power Companies Remotely Adjust Your Smart Thermostat? To install your services, begin by learning about the equipment included in your Xfinity Getting Started kit. Wednesday night I scoured my computer with multiple anti virus/spyware/malware programs and didnt find anything. She said no problem theyd just write it off. Plus the wireless they have sucks, our house is only 1800 sq. Admittedly, this is a clunky, somewhat annoying process. The thing is that I have to reset my modem once or twice a week because it keeps dropping my internet connection, I thought that my modem might be the real problem here but this is my second one and keeps doing it. When this is completed, it will then install and you should be able to open the application with ease. . If I have triple play but dont use the phone service can I still get away with a modem without phone? Had techs out several times. The tradeoff is having to have access to a physical Ethernet (wired LAN) cable. But today, the nice lady assistant told me that she took it off my account. Well, yes and no. Saturday afternoon a installation specialist arrived, 30 minutes late, and took one look at the Motorola Surfboard modem I had and knew it was the problem. Scan for new channels every month, or every time you notice that a local broadcast goes missing. . Should you need to return your rented equipment, there are four ways to do so (all free of charge): . Mail a cancellation request, including your first and last name, service address, account number and phone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Congrats GE! We moved and used RCN, now moved again and have to go back to Comcast. No help. After slowly adding a few more wireless devices over the last 2 years I was getting tired of the slow Internet connection and decided to upgrade. I didnt know it at the time of installation, but on my first bill, I noticed that Comcast started charging me $3 to rent this modem. Consult an independent financial advisor for your specific situation. Moving 4 Articles. What would anyone recommend for a cable modem with voice capability for use with ComCast if I dont want to rent theirs? In this past, this roughly translated to if the TV aint working, scan for channels. But right now, America is undergoing a broadcast TV transition. Nope. If you don't, you can head directly to a UPS Store near you). In the next decade, ATSC 3.0 will allow us to watch broadcast TV in 4K on practically any device, including phones, tablets, and cars. thats more complicated, but I will see if its something I can do. MAD AS HELL. Years earlier, when I did my search, I did not know this was the case. I am going to purchase my own modem router combo the rental fee now is 10.00 per month and its getting out of hand. Address: PO Box 271 | Dexter, MI 48130 | USA. We need a class action against comcast The comcast gateway has 2 traditional phone line jacks and perhaps their systems are so bass ackwards that in their world its the only way they have to connect the dots. Disclosure: Information provided on this site should not be considered professional financial advice. from $11 due to volume of customers leaving cable tv. I am very mad at this point. Well honey, I work for an attorneys office and I will gladly battle your a$$. Ive been paying them for their mistake for several years as I just discovered looking at my old bills!!! The other $8.00 modem rental for Xfinity Voice. I purchased my own modem router and worked fine for two years then noticed terribly slow speeds, loss of internet/signal etc.. Is it alright if we change it to a D-Link AC3150 Dual Band Wireless Gigabit Ultra WiFi Router with MU-MIMO and 1.4GHz Dual Core Processor (DIR-885L/R) ?https://www.amazon.com/dp/B00PVCV682/ref=cm_sw_r_cp_api_hAbpyb590R2MQ. This process is relatively simple and ends with individuals having access to some of their most favorite movie titles and shows with the simple click of a button. When you purchase through our links we may earn a commission. It is a slightly indented rectangle. When I called they admitted they really dont bundle but if you call they will give you a customer loyalty annual discount of at least 20.00 off a month. Install and Activate Your Xfinity Services After You Move As part of the installation, Comcast put in a Netgear cable modem that also dubbed as a Wi-Fi router. The modems I recommend here + Ooma (search for my Ooma review). Thanks for all the helpful info. A guy was emptying the box, and told me I could just give it to him, and that they would credit my account once they processed the units serial number which I later regretted, as I had no receipt. The assistant on the phone immediately reverted my monthly bill for the same services to the promotional $139 for a year. On FRI of last week (4/26/2013) Comcast contacted me about my rental fee and said they were going to charge me for the months I have missed. COMCAST SUCKS! Scan for new channels every month, or every time you notice that a local broadcast goes missing. And like any 20-year-old technology, its a little quirky. They also said to call again next year to see what new offers they can extend me to keep my business. Do you know how old TVs (and radios) had to be tuned to stations by hand? i used to have the cheapest plan possible, basically the first step above the rabbit ears until the digital transition. Thanks. Unplug Your TV (and Plug It Into the Wall) As with all technology, try turning it off and on again before doing anything else. Lesson #2: Obsolescence is the second way to get rid of your Comcast modem rental fee. All offer great value and blazing fast speeds and will work with any ISP-compatible modem. A year or so later, I started receiving voice mail that Comcast was upgrading to DOCSIS 3.0 (more recently DOCSIS 3.1). All you have to do set that process in motion through a few simple steps. The buildings are wired for ATT only. 23 down/5 up (what I typically get. I called Comcast and told them I was ready to go to small claims court and they better stop harassing me. Scanning (or rescanning) is an automated process; youre just forcing your TV to enter that process. Visit your local Xfinity Store. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. COMCAST SUCKS! 0:00 / 3:37 NO SIGNAL on your TV - How to FIX IT! My monthly bill was about $160 for blast internet delivering ~25mbps, 1 phone line, and HD tv with minimal extras. You can purchase an ARRIS TG862G gateway that supports comcasts VOIP phone service. Unfortunately, since then they have insidiously and steadily increased my bill back to what it was with the rental fee anyway. Sign in and visit the Equipment Return page. This is the easiest and cheapest way to get a strong signal when the router you have is not working well. around that time, they canceled that plan (it was ~$25. Lesson #1: Negotiation is the first way to get rid of your Comcast modem rental fee. Even though Comcast has the physical modem on site, they still wanted my return receipt. Saying yes to a promo is not a yes to a two year contract. i called them and they resolved it by sending me a digital box that basically just handled the digital transition stuff except i no longer got all of the big three, NBC didnt come through anymore, unless i unplugged the digital box, and used a regular antenna (my tv could translate the new over the air digital signal) but i didnt receive the big three through the air either. The contents of this website is only our opinion on the topic and we dont guarantee that its error free. Now I am two weeks in and its actually horrible. Best regards, Miller, Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. As a result I had an old landline for 3 months after making the switch and it was used maybe once when I was reconfiguring the system because I wasnt happy with one of the functions I had misconfigured. Then, ensure that you are using the correct audio output. They have tricked me, so many timesperhaps I need to complain to the FCC? In short, DOCSIS upgrades permit faster download/upload speeds. But, if you want Xfinity Voice for some reason, the following modems are Xfinity Voice compatible: These routers all handle 1Gbps+ speeds, offer great value, and are highly rated Amazon best sellers with 4+ star customer ratings. Now Im thinking I should buy a used SMC 8014 for $30 and have it pay for itself in 5 months. http://mydeviceinfo.comcast.net/. So, I called Comcast, and asked if they could stop charging the rental fee since its been well paid for by now. If you dont have Comcast and have another Internet service provider, the same advice may also apply. Sun any recommendations for a good, cheap modem/router that I could get on ebay today? Really PISSED OFF!!! ReadyToDIY is the owner of this article. Wonderful .. Mail a cancellation request, including your first and last name, service address, account number and phone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Oh and just an update, my 6-month promo was expiring this week with the dsl company. Although the function of the app is primary, users must be able to not only see the content, but hear it as well, making this issue one that is incredibly interruptive. However, proceed with a bit of caution with this before you choose to reset the Hub, as you will have to log back into Xfinity with your username and password once things have been reset. Bad bad mistake, right? Call Xfinity tech support for issues such as: They said yes however my modem (Motorola Arris SB6141) isnt VoIP compatible and Ill be damned if I can find anything available for sale that will enable me to use this phone service unless I want to replace everything I currently own. View Billing Information Manage Premium Channels Move or Transfer Service. Any suggestions on buying a cheap modem to allow me to eliminate the $8 modem rental fee charged by cable one for internet? I have had to go to Target and get a copy of my receipt, then fax it to them to prove that the Modem belongs to me. Did Comcast sell their modems at one time before they started renting them all the time I have voice. That is the current generation of router/gateway, and has been for a couple years now. Once you have plugged your modem or router back into its original power source, allow it plenty of time to reboot before reinstalling the Xfinity app again. Comcast customers please BEWARE, please keep your receipts when returning any equipment to them and I mean READ your receipt to be sure it shows what item your returning. - forums.comcast.net * Available 24 hours a day, 7 days a . I beat the man!. Called on a Sunday and upgraded to the turbo package and the 20mbps speeds, Monday after work I was still getting 5mbps. Newegg or TigerDirect or similar sites have search engines capable of locating other access points pretty easily. That means you have to rescan every time you move, every time you buy a new TV or antenna, and every time a local TV station changes to a different broadcast frequency. Please do buy your own modems!!! If you don't see your device, simply follow the return options below. However, persistence paid off for me, as I made my last call to the research department a couple of days ago and was able to speak to the same lady I had spoken to several days previous to this. Well,,,,,Um,,,,,less than $10 for 2 incoming phone numbers with 3 possible calls for each line. Whether it was intentional or not, they have somehow registered my serial number as belonging to them. Has anyone out here had this same situaltion. The other advantage to a split setup is less configuration hassles when jumping to a new provider. This is option will be much cheaper in the long term. As we mentioned earlier, the FCC is transitioning to the ATSC 3.0 broadcast standard. I am lividbecause it indicates that somewhere in their network, they decided that the serial number on my modem belonged to them. So to make it harder for them I will make them work for it! Thats right for the privilege of paying them $40 a month for internet service, I also had to pay $3 per month to rent the equipment to do it (that price has now skyrocketed to $15 per month recently for a standard xFi gateway and $25 per month for xFi Complete). I was able to connect my Ooma with my Comcast internet as well have voicemail through Ooma. What do you do? However, some Samsung TV owners have voiced problems with the volume not working or lagging when they are using this particular application. We are researching which digital voice modem to purchase. When I finally switched to another company and got all setup, I called At&t and several Reps tried desperately to get me to come back. Then, it happened. As most of the average Joes in this country, I dont look at the itemized bill regularly. To reset the audio on your Samsung TV, you will need to select Settings > Sound > Expert Settings > Reset Sound > Reset. If resetting the audio does not work and the sound is still lagging, verify or disable the SAP or MTS settings by pressing the button on your remote and then change the SAP or MTS setting to Off or Normal. This should cause your audio to then match up to the video that you are playing within the Xfinity app. Then after a year with them, all of a sudden the rental fee showed up. If Xfinity is not working on your Samsung TV, clear the cache of the app, reset your network, be sure you have a compatible TV model, ensure your TV is connected to a network, reset the TV, reset the Smart Hub within the TV, and ensure you are using a working HDMI port for Xfinity cable boxes. So I guess it never hurts to ask, or to mention the competition :), Nick, I have Comcast for my TV, Internet and Phone. The Arris TG862G gateway was recommended by Comcast and several tech support websites. Then you can watch quick videos that will walk you through the set-up process. Oh no! I found your article because I was irritated when I looked at my bill today and found they are now charging me $10.00 a month for the privilege of using their 4 year old modem.
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