And stacking streaming packages can cost just as much, if not more, than cable TV these days. I had a super nice lady in the loyalty dept. Ive yet to call retention team..but thinking about wanting to disconnect and work out bill issue from that- hoping they will reduce bill, all the while retaining our package, cable channels. Canceling your Xfinity service over the phone. You, obviously, are inept in technology and beyond stupid. But, in my experience, you can save the most money by getting the best price for your connection while you are buying it. Here are the specifics: Throw some more confetti, and whisper sweet nothings to your bank account! Go take your laptop to a Starbucks and your public Wifi. The most important thing about dealing with any cable company, dont be afraid to cancel your cable for a few weeks or months even. You : They will give me a full year of HBO gratis too. For a full list of channels included with Xfinitys plans, head over to our Xfinity channel guide. We currently have HD preferred with HBO and STARZ. Ive done this twice nowthey will at least give you 6 months free DVR service. Just reduced my bill by ~50% with Comcast. I recently retired and immediately got on the horn to those robber barons, Comcast. i was like ok.. that we can so.. save me 480 buck for the year :). So I called DirectTV and had them on my other phone, they quoted me: @bsdetector Yes, they can phok-tard. I would be getting Blast + Premier Cable + phone service with a free texting plan. Even if you streamed Industry Baby all day, every day for the entire month, you wouldnt even come close to this limit. Secure a promotional rate for the length of your contract. I have over the years negotiated with them for better rates. So, youre paying the same price for half the wifi speed. The last thing you want is to hang up the phone and close the call because you think you got a good deal only to find that you don`t. under Fair Use of the Digital Millennium Copyright Act (DMCA). This is just ridiculous. I dont need 300 channels and I dont feel bad for doing this, Im saving my money and my neighbors money too. We can show you all major TV providers if you enter your zip code below. I followed the suggestions. In general, this arms you as a consumer who should get the most bang for your hard earned dollars. 2. I have Sprint as my cell phone provider, and when I go on their website with questions, they have someone ready within 1-2 minutes to chat and answer my questions. the $99.99 package comes to approx. Generally, increases are similar to those for TVabout $15$30 per month. Initially it was going to be just 25 mbps internet, but I balked, and poof upgrade to Blast. Its a 2 year package but after 1 year I have to pay the HD fee ($9.95) and the premium stations are no longer free. Now the Andy Griffith show or maybe even Bonanza western would be ok but not the NFL what are they thinking? I cant seem to find anywhere on my bill that tells me if I signed up for 1, 2, 100 years and when that would end. She said make sure you return the HD box when you leave comcast. Now, this post is not without its on inconsistencies. Thanks for the advice GE and fellow readers. But, hey, we wont stand in your way if you try (and neither will Xfinitys data cap). My mind was already made up to cancel, but it would have been nice if one of the other reps mentioned that the other 8 times I called over the years to reduce my rate. I couldnt remember the word I heard on a TV show of who to talk toand its a RETENTION SPECIALIST. So my bill for Jan to Feb increased by $200! I think Comcast and other cable companies should have a senior discount. People are aware of Comcast/Xfinitys monopoly and how theyre getting screwed month by month, year by year. The person on the other end was far less than helpful. Using the My Account app is the fastest way to access your service contracts. Thanks to you I just saved 50 bucks a month for the next year for the same package I currently have. I just cancelled mine due to promo ending This doubled the price. I dont particularly want them to dig up my yard, etc. However, we are unable to offer you a cheaper rate than what you are currently paying right now. Can you please create your own public post detailing your questions so, we are able to assist. Dont need 140 stations. Comcast must present a tier 1 (of 3) decent counter offer to retain service. Our experts poured over Xfinity cable TV and internet pricing information for multiple regions to uncover hard-to-find fees. Many of our customers took advantage of our digital tools, with more than 28 million customers using My Account on the web and 13 million customers using the Xfinity My Account app.- Our Digital Care Team, which assists customers on social media 24/7, has grown 9x since 2015, now one of the largest digital care teams in the world.- Weve redesigned or built more than 300 of our Xfinity Stores to make them more customer friendly and interactive.- Customers have told us they want to interact digitally and these interactions have higher satisfaction scores. Whether you live in Washington or Florida, it's likely Xfinity cable covers your household. I am paying 75 dollars per month for two internet only accounts. I havebeen on the phone for 4 hours and spoken to 7 reps. With no resolve. The rep on the phone was sympathetic and helpful. One of the retention specialists told me that Comcast changed their comp so if they cut costs, they get dinged and if they retain for higher rate, they get more $$. Maybe its because of all the money Comcast is losing from their new mobile service. At 6 p.m. that night, support called to verify my appointment TWO WEEKS FROM the date I had the problem. Works great. What you would essentially do is negotiate with a Comcast employee about it. I will never use Comcast again! Thats illegal, but apparently not if you are a huge telecommunications company. ($480 savings in a year!) Yup I started out with a monthly bill of $40 in 2020 now 2 years later my monthly bill has LITERALLY doubled to $83 a month. The price increase following the promo period depends on which Xfinity internet plan you choose. Well, at least for me it is. So, they insisted on $60 technician visit fee, or no service activation. My college at work was paying $210 for the exact package and when he learnt that I was getting if for basically 40% of what he was paying he literally blew a fuse! Find Your Legal Agreements and Contract Can the reps in one of those Xfinity stores be able to give me great deals like the reps in the retention dept? As soon as my account was activated I could connect had not installed the modem/router. I have to say thats not showing much appreciation for being a loyal customer. Can I Access the Xfinity My Account App After My Account Has Been Ive got a new cable modem on the way too, so will shortly be getting rid of the modem rental fee. Plus, it tacks on a mandatory $9.95 per month HD technology fee and an optional $10.00 per month for 150 hours of storage. Right on the money (literally), speak to a retention specialist. Thats kind of the magic of being a business and not a government they choose what they want to charge for service and its not a Democracy. Am I getting ripped off or what???? This package offers 200 Mbps speeds for $39.99 per month for 12 months with a one-year contract. I was paying $270 a month. I recently called Comcast with the same approach. Then the person on the chat said that I should contact sales. Chris : May I offer any additional assistance for you today? So, I dont know who talked to, but its not what comcast does. How do i find a local cable rep to speak to? Xfinitys charges $8.50 monthly for its X1 DVR system. I asked specifically if each individual item could be waived at all and they answer was no to all of them. ON top of it all I dont have to pay any installation fees. I said I was leaving for Dish as the price has just gotten too high. I knew it was coming. Currently, only 1 has HD hooked up. Its partly included with my condo fees, thats why I keep it. We have had every problem you can think of but my favorite is when some asshole told me I just wanted HBO for free, something for nothing according to him. Also, order online if you can, because you can select to opt from that scam with the installer guy. Amy Rep #PG quoted me $49.99 for 6 months for basic cable and my internet service. I was a long time customer and was tired of paying for over $40/month just for their hardware rentals. THIS is how to easily cancel Xfinity [2023] - Stilt It is an interesting read, and the comments have given me a lot of ideas too. That is acecptable to me. I like the news and sports channels I currently have, and have no use for more channels. tried to cut off my phone which obviously i dont use at all,but they countered if ill it cut off the first year would be 120 for just cable and internet and 140 for the next year (2yrs contract).wtih the bundle for 2 yrs my bill would be 114. i guess im stuck with them again. I got an email the next day in my Comcast email that they dont want to see me go and to call them. I'm done. If you disconnect all of your Xfinity services, you can continue to watch purchased titles using Xfinity Stream ( xfinity.com/stream) and the Xfinity Stream app. Do I really need their equipment? So I went online and used their chat. You can also check out the coverage map at the bottom of the page. Youll be charged a fee per month remaining on your contract. highway robbery, IMO, 99% of the channels are nothing I will ever watch. Ive had this for years and just keep having them renew my promotional rate. This is already well known to many people, which is why most would also know what would happen if their Xfinity contract ended. The Direct TV still works even though they disconnected my services. This is about the gun pointed at our head. Ive also written more broadly on how to get rid of your ISP modem rental fee (if youre not a Comcast customer). How does noe get out of a Comcast Xfinity contract? But whos the equivalent of the Retention Dept if Im calling to negotiate rates as first time bundle buyer (longtime phone customer)? I used your suggestions and added this: I calculated what it would cost for similar services with two other providers (Century Link and Direct TV) I calculated what I would pay if I came to Comcast as a new customer. How can I see a copy of my contract? Please do not respond to this email address as it does not accept incoming email. Now a little bit of perspective to those who moan and groan about this process, and expect them to just keep the prices low; I really like the package I have and I want to keep it. I will be sure to pass your advice on to my 86 year old, blind mother-in-law who is paying an outrageous amount for her cable television. On the other hand, all you have to do is negotiate terms, ask or, if you can, complain. Does anyone have any experience dealing with Verizon? Now, Ill call back later and see if I can just get a better rate on the boxes I have-not that interested in X1, just trying to stay with the times. This should get you connected to an Xfinity loyalty or retention specialist, who have a little more power to offer discounts than other customer service reps. 3. How to Negotiate a Lower Comcast Xfinity Bill - 20somethingfinance.com You'll see any service changes or payments made after that date on your next statement. same tier but without showtime (I still will have HBO) for $141.00 plus tax. Find. But she was addament that I was wrong, wrong, wrong! Ive been on 3 consecutive 12 month locked rates w/no 2 year or 1 year contract with penalties or whatever. Ive seen a lot of people who have a crappy payment history. And, are indestructible. our current bill, which reflects the ending of our promotion on the 8th, went to $123 from $75. I lived in in Buffalo for ten years where my Time Warner TV and Internet were part of my buildings package. Finally after another 8 hours, everything straightened out. Our hidden fees guide will help you get started. If youre in a pinch, its worth calling in (find out how with our Xfinity customer service guide) to see if you can get an extended grace period. Before taxes, my bill is now about $500 lower annually (I know, I knowfor now)..Thanks! But I told her I dont need the extra channels. called in, rep greeted asked why i was calling. The government can put additional regulations on cable tv that would make it harder for jacking up prices without notice and how high they can go. is going for $63.95. @Elfnet Ya I call Bullshit, this is the stupidest thing i have ever heard Comcast cannot kill modems.
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