The audit examines the necessity for each type of data, how it is collected, and what notice and options are provided to the individuals identified by the information. Policies and procedures should be in place to only store data for the length that is necessary to perform business operations. A quick, easy-to-read synthesis of theory, guidelines, and evidence-based research, this book offers timely, practical guidance for library and information professionals who must navigate ethical crises in information privacy and stay on top of emerging privacy trends. How can libraries ensure the security of their data and protect patron Add to your tech knowledge with deep training in privacy-enhancing technologies and how to deploy them. The Library Privacy Guidelines for K-12 Students lay out both the challenges to, and opportunities for, protecting minors privacy in public elementary, middle, and high schools. It is attention and commitment to fundamental principles of data security that may best ensure that user rights to privacy and confidentiality are not threatened through their use of library services. The privacy policy should reference and incorporate the state library confidentiality law, if applicable, and also include FERPA guidelines. Privacy: An Interpretation of the Library Bill of Rights Just visit the third-party vendor page, and confirm that you're a registered library patron. But unfortunately, its not surprising. P.S.R. All people, regardless of origin, age, background, or views, possess a right to privacy and confidentiality in their library use. This webinar explores two key areas of patron privacy: public access technology and the collection of patron data. For support in this area, see theTraining & Programmingsection. Libraries need to ensure that contracts and licenses reflect their policies and legal obligations concerning user privacy and confidentiality. Any records kept may be subject to Freedom of Information Act (FOIA) requests. For minors seeking information about personal, social, and sexual identities, having the subjects of their research or reading known may be embarrassing or put them at risk for teasing or bullying. Patron Privacy in the Age of Big Data | KEYWORDS: The Middlebury SSNs are not entirely random numbers: the first three digits indicate in which state the number was issued, and the next two numbers indicate the order in which the SSN was issued in each area. Libraries Protecting Privacy on Social Media Sharing Without "Oversharing " Kelley Cotter Libraries have increasingly adopted social media as an integral means of connecting with their users. These cookies ensure basic functionalities and security features of the website, anonymously. Learn more today. Confidentiality is a librarys responsibility. The cookies is used to store the user consent for the cookies in the category "Necessary". The Library Bill of Rightsaddresses the rights of library users. Protecting user privacy and confidentiality has long been an integral part of the mission of libraries. While digital services are expanding, library funding has remained flat or only shown modest growth in recent years. Library Records, Patron Privacy, and Library Policies Just as we do not keep a history of who checked out library materials (see Resolution on the Retention of Library Usage Records 2006), we should not collect and store information from our users' online activities. Confidentiality is about data. . The Library Bill of Rights, Article VII, affirms the long-standing commitment of library workers to protect the privacy rights of users, regardless of the format or medium of information in use. However, if a library intends to engage in monitoring of staff workstations or work spaces, it should give notice through a written policy providing: Staff use of library resources: All staff use of library resources or public access workstations that is conducted outside of work hours and/or is not directly job-related should be covered in the same way that any library user's privacy and confidentiality is protected. Any use of PII beyond circulation or administration should be authorized only on an opt-in basis. In fact, the current state of internet technology often allows an individual to be located without the use of an SSN. As a result, it becomes more difficult for school library workersto act autonomously toimplement privacy policies and practices when library resource management systems, digital resources, and other applications are tied into the districtwide infrastructure. National Information Standards Organization website dedicated to their grant funded project, Consensus Framework to Support Patron Privacy in Digital Library and Information Systems, including archived video recordings of meetings and conferences. Steer a course through the interconnected web of federal and state laws governing U.S. data privacy. This requires both a varied selection of reference materials and the assurance that your choice to utilize them is not monitored. Some additional background about libraries would be helpful in understanding why privacy and intellectual freedom are particularly important to librarians. ), those with access to personally identifiable information (PII) or to users personal files need to be informed of library ethics and of job expectations that they will not abuse confidentiality. Libraries should safeguard user privacy by consulting ALA's RFID in Libraries: Privacy and Confidentiality Guidelines, in order to adopt best practices to protect privacy and confidentiality. See State Privacy Laws Regarding Library Records. In all states, regardless of the status of the law, library policies regarding the collection, use and dissemination of PII should be carefully formulated and administered to ensure that they do not conflict with the ALA Code of Ethics that states we protect each user's right to privacy and confidentiality. Libraries choosing to use PII for any library-related purpose other than for which the PII was gathered should consider the following standard opt-in practices: Most libraries conduct business with a variety of vendors in order to provide access to electronic resources, to acquire and run their automated systems, to offer remote storage (e.g. Certification des comptences du DPO fonde sur la lgislation et rglementation franaise et europenne, agre par la CNIL. Explicit consent means that users are given an option to agree or disagree with the collection of their data. In circumstances in which there is a risk that PII may be disclosed, the library should warn its users and/or discontinue use of that service. For example, FERPA permits educational institutions to release information contained in a student's records to any school official who has a legitimate educational interest in the records; to appropriate public officials in health and safety emergencies; and to courts and law enforcement agencies in response to a judicial order or lawfully issued subpoena. In recent years, several federal courts have found that the First Amendment protects the right to receive information in a publicly funded library. Services such as bibliographic instruction, reference consultation, teaching and curriculum support in school libraries, readers advice in public libraries, and preservation of fragile or rare library materials in special collections libraries are just a few instances of services that require library staff to be aware of users information-access habits. Crypto Every technology since fire can be used for both good and evil. 2023 International Association of Privacy Professionals.All rights reserved. For more information on employee privacy rights, and on policy writing to protect those rights, see: The library should have a continuous training plan to educate staff, educators, trustees, volunteers, and contract workers about library privacy principles, policies, procedures, and library staffs legal and ethical responsibilities as stewards of personally identifiable information (PII). For libraries that create additional records for special purposes, the same responsibility to maintain the confidentiality of those records applies. Visit our Fight Censorship page for easy-to-access resources. When state law requires the police to obtain a court order before viewing or copying protected library records, the library can extend cooperation by identifying relevant records and preserving those records until a court order is served on the library. Only record a user's personally identifiable information when necessary for the efficient operation of the library. . The experience was really meaningful, and it gave me a nice overview of the various issues that affect a library's ability to protect patron privacy. Patron Privacy and the Confidentiality of Patron Records: What Happens Data can't be stolen or misused if it is not collected in the first place. PDF How Library IT Staff Navigate Privacy and Security Challenges - USENIX These tools are powerful in their ability in providing library administrators and decision makers detailed analysis of library user data that can aid in data-driven assessment and practices. Library policy should call for the release of PII to law enforcement requests only when those requests come in the form of a court order from a court of competent jurisdiction. The users browser will indicate that the transmission is secure. Although FERPA generally requires institutions to protect the privacy of educational records, it contains many exceptions that allow disclosure of a student's educational records without a parent, caregiver,or student's consent or permission. In many districts, parents or caregivers receive regular reports of the websites their children visit. Why library cards offer more privacy rights than proof of citizenship Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. See Resolution to Protect Library User Confidentiality in Self-Service Hold Practices.. champion-turned-host Ken Jennings was surrounded by stories about the worlds greatest mysteries: the Bermuda Triangle, UFOs, Bigfoot. In addition, some state laws indicate that libraries shall not disclose any information that identifies a person as having used a library or a library service, even if that information is not in the form of a record. Protecting user confidentiality is best accomplished by purging the records or images as soon as their purpose is served. As a legal matter, libraries may voluntarily disclose surveillance camera images to law enforcement if the images do not reveal any persons use of specific library materials or resources. My Library Technology Report. FERPA, however, does not require the institution to disclose records under these circumstances, nor does FERPA require institutions to create or maintain particular records. Whenever a third party has access to personally identifiable information (PII), the agreements need to address appropriate restrictions on the use, aggregation, dissemination, and sale of that information, particularly information about minors. On Protecting Patron Privacy - Bitstreams: The Digital Collections Blog An EU AI Act decision tree and obligations, The Atlantic Declaration: Data bridges, privacy and AI, Consumer health data: A risk-based approach to digital privacy. Personally identifiable information has become the generally accepted phrase and has been in use in ALA policy since the 1991 adoption of the Policy Concerning Confidentiality of Personally Identifiable Information about Library Users.. As technology professionals take on greater privacy responsibilities, our updated certification is keeping pace with 50% new content covering the latest developments. Library users from vulnerable or marginalized populations are at greater risk if certain types of data are collected by the library, such as citizenship and immigrant status. Yet a scan of current practices reveals uneven activation of the basic technology to secure web-based library systems. When creating its privacy policies, library and educational institution governing authorities need to be fully aware of any such laws regarding disclosure and the rights of parents, and create policies accordingly. A librarys Information Technology Department may also be asked by their governing bodies to install tracking and monitoring software or sniffer software. Sniffer software are programs that monitor online activity and, once triggered by the use of keywords and phrases, can record an online transaction in its entirety. User Behavior and Internet Use policies should clearly state all of the steps to be taken by staff when illegal behavior or activity in violation of the above policies is observed. The use of HTTPS has expanded from securing passwords and credit cards to all types of online services, and it is now widespread among commercial services, including Facebook, Twitter, and all Google services. The rights of minors vary from state to state, and the legal responsibilities and standing of library staff in regard to minor users differ substantially in school, academic, and public libraries. The ALA Privacy. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Locate and network with fellow privacy professionals using this peer-to-peer directory. Start taking advantage of the many IAPP member benefits today, See our list of high-profile corporate membersand find out why you should become one, too, Dont miss out for a minutecontinue accessing your benefits. Circulation software system-created features such as Innovative . These policies should affirm the confidentiality of information about library users and their use of all library materials. Sure. Out of the 25 large public libraries, only two (8%) use HTTPS on their main websites, and only seven (28%) default to HTTPS for catalog search activity. Privacy and Confidentiality Q&A | Advocacy, Legislation & Issues It is now common for parents or caregivers to be able to view the digital library records of their children in real time through the districts educational technology portal. The two remaining states, Hawaii and Kentucky, have opinions issued by their attorney general's finding library records to be confidential documents. All staff and any others with access to employee PII must understand they are not to look at any stored information without prior authorization to do so, and in accordance with written policies; and that if they accidentally see any such data (such as electronic monitoring logs, email subject lines, file names, etc.) Some libraries protect patron privacy with respect to self-service hold materials by identifying patrons by number rather than by name. What is the difference between privacy and confidentiality in a library? The cookie is used to store the user consent for the cookies in the category "Performance". This responsibility is assumed when library procedures create records including, but not limited to closed-stack call slips, computer sign-up sheets, registration for equipment or facilities, circulation records, what websites were visited, reserve notices, or research notes. Not only do libraries protect the personal details of their patrons more strictly than would be the case in a commercial context, but they also retain data related to patron . 'Subject of interest' detained in Kansas City shooting that killed 3, hurt 5: Sheriff. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The IAPPS CIPP/E and CIPM are the ANSI/ISO-accredited, industry-recognized combination for GDPR readiness. Libraries should consider making encryption tools available to library users who are engaging in personalized online transactions or communications. His actions changed the coordinates of discussions not only about the balance between national security and privacy but Privacy professionals in the legal field have long seen the direct impact of laws on breach notification, unfair and deceptive acts or practices, and direct marketing. New eCourse: Privacy, Libraries, Patrons, and the Law | News and Press Center Skip to main content ALA User Menu My Account ALA Increase visibility for your organization check out sponsorship opportunities today. In a library, user privacy is the right to open inquiry without having the subject of one's interest examined or scrutinized by others. Understand Europes framework of laws, regulations and policies, most significantly the GDPR. These are the existing privacy norms within the library context, and they are the cornerstone of what makes up the "librarian ethics." American Library Association Office of Government Relations website detailing current issues and legislation regarding privacy. How Public Libraries Play a Role in the State of Privacy in America, February 29, 2016Article: Public Libraries Onlinehttp://publiclibrariesonline.org/2016/02/how-public-libraries-play-a-role-in-the-state-of-privacy-in-americaPublic Libraries Online blogpost focusing on how public libraries play an important role in the privacy debate in the United States. As noted above, libraries today use an increasing number of third-party vendors who have access to user data. Libraries engaged in data analytic work can reduce the risk of harm to the user and the library by the following actions: In all libraries, it is the nature of the service rather than the type of the library that should dictate any gathering of personally identifiable information (PII). My vendor survey of library automation systems shows that all have the technical capacity for encrypted secure communications. Explore the full range of U.K. data protection issues, from global policy to daily operational details. This cookie is set by GDPR Cookie Consent plugin. Public library data shows that electronic circulation is growing steadily as physical material circulations (i.e., books, CDs and DVDs) are in decline. How does your library prioritize and protect privacy? Gain exclusive insights about how privacy affects business in Australia and Aotearoa New Zealand. Data security must be implemented to protect both the library and its users. Officers were called to investigate a report of gunfire and found three victims, two men and a woman, dead in . Library policy should require that law enforcement requests for any library record be issued by a court of competent jurisdiction that shows good cause and is in proper form. Libraries should advise users about the risks associated with providing library card numbers, passwords, or other library account information to any third party. Avoid retaining records that are not needed for efficient operation of the library. Most likely the vendor is collecting more information than is needed, as well as collecting high risk data. The legitimate concerns for the safety of children in a public place can be addressed without unnecessary invasion of minors privacy while using the library. 4), aims to assess the extent to which libraries use encryption to secure their patron-facing interfaces. For libraries to flourish as centers for uninhibited access to information, librarians know they must stand behind their patrons right to privacy and freedom of inquiry. However, social media presents many potential concerns regarding library patron privacy. Like other staff whose jobs are not direct library service (principals, teachers and other educators, custodians, guards, etc. Out of the 100 ARL member libraries that feature a discovery service on their websites, only 17 (17%) default to HTTPS for search activity. Abstract: Protecting patron privacy involves several activities including responsibly managing the data we store about patrons and their use of the library as well as working with our vendors which also access and make use of that data. That is, in a library, a users face may be recognized, but that does not mean that the subject of the users interest must also be known. The Library Digital Privacy Pledge, December 29, 2015Article: American Libraries Magazinehttp://americanlibrariesmagazine.org/blogs/e-content/library-digital-privacy-pledgeAmerican Libraries Magazine blogpost on the Library Freedom Projects Digital Privacy Pledge to better secure the internet using HTTPS protocols. Privacy, Surveillance, and CybersecurityWebsite: American Library Associationhttp://www.ala.org/advocacy/advleg/federallegislation/privacy It requires educational institutions to adopt policies that permit students to inspect and correct their educational records. Library patron privacy in jeopardy an analysis of the privacy policies ABSTRACT While the library profession has long defended readers' privacy, a public library patron's personal information is no longer solely in the hands of intrepid librarians determined to defend intellectual freedom. Privacy issues arise, however, if libraries are not clear on how vendors will use and retain patron information, particularly after the termination of a service. professional ethics, most libraries protect patron privacy by engaging in limited tracking of user activities, having short -term data retention policies (many libraries actually delete the record that a patron ever borrowed a book once it is returned), and generally enable the anonymous browsing Library systems personnel should regularly perform privacy audits and ensure their technology is meeting privacy standards. See ALAs documents Policy on Confidentiality of Library Records. The library governing authority needs to be aware that privacy, and especially the privacy of children and students, may be governed by additional state and federal laws. Enabling encryption on web-based resources has never been easier. Require third-party vendors to match library privacy practices for patron data. However, it explicitly does not protect from copyright claims. Self-Service Holds in Libraries | Stevens | Reference & User Services The widespread use of SSNs by public and private agencies had created a dual threat of fraud victimization and the invasion of privacy, by linking significant amounts of personal and financial information through a single number. Heres a step-by-step guide on how you can transcribe audio and video attachments in Gmail messages to text., Megan Bennett writes: As a kid, Jeopardy! Library administration should seek ways to permit in-house access to information in all formats without creating a data trail. Related Groups, Organizations, Affiliates & Chapters, ALA Upcoming Annual Conferences & LibLearnX, Holding Space: A national conversation series with libraries, Technology Access and Assistive Technology, ALA and Affiliate Equity, Diversity, and Inclusion Statements, Cultural Programming to Promote Diversity, Hateful Conduct in Libraries: Supporting Library Workers and Patrons, Libraries Respond: Combating Xenophobia and Fake News in light of COVID-19, Libraries Respond: Cyber-bullying and Doxxing, Libraries Respond: Immigrants, Refugees, and Asylum Seekers, Libraries Respond: National Day of Healing, Libraries Respond: Protecting and Supporting Transgender Staff and Patrons, Library Services for Patrons with Alzheimer's/Dementia, Library Services to the Incarcerated and Detained, ALA Statement on Censorship of Information Addressing Racial Injustice, Black American History, and Diversity Education, Poll: Voters Oppose Book Bans in Libraries, Interpretations of the Library Bill of Rights, Intellectual Freedom and Censorship Q & A, Meeting Rooms, Exhibit Spaces, and Programs, 3-D Printing in Libraries: Policies and Best Practices, American Association of School Librarians (AASL), Assn.
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