website. Customers who experience problems with a transponder can contact the Ohio Turnpike E-ZPass Customer Service Center at (440) 971-2222 (Note: . Clifton Forge, VA 24422-1234. NJ E-ZPass Customer Service Center Yonkers. How do I pay the bill I received for damage to Tollway property? Chat is available Tuesday, Wednesday & Thursday: 9:00am 5:00pm. Baltimore Harbor Tunnel1200 Frankfurst AvenueBaltimore, MD 212268:30 a.m. 4:30 p.m.Monday, Tuesday, Wednesday and Friday8:30 a.m. 6:30 p.m.Thursday8:30 a.m. 12:00 p.m.SaturdayMap, Bay Bridge William Preston Lane Jr. Memorial Bridge850 Revell HighwayAnnapolis, MD 214098:30 a.m. 4:30 p.m.Monday, Tuesday, Wednesday and Friday8:30 a.m. 6:30 p.m.Thursday8:30 a.m. 12:00 p.m.SaturdayMap, Fort McHenry Tunnel3990 Leland AvenueBaltimore, MD 21224 8:30 a.m. 4:30 p.m.Monday, Tuesday, Wednesday and Friday8:30 a.m. 6:30 p.m.Thursday8:30 a.m. 12:00 p.m.SaturdayMap, Governor Harry W. Nice/Senator Thomas Mac Middleton Bridge9665 Orland Park RdNewburg MD 20664Mailing Address:P.O. Learn more about an incident or accident report. May 29 Memorial Day Discover which options are the fastest to get your customer service issues resolved.. If you require additional assistance, call 877.736.6727. Who do I contact if I have further questions about damage to my property? To do so, the email stated that account holders had to add a credit or debit card to fund their accounts with a minimum prepaid balance of $25.Read more >>. We will respond to your comment or question within 48 hours. Customer Service For assistance with your E-ZPass transponder or account, please select your local E-ZPass agency from the list below. Newark, NJ 07101-8203. To confirm that your application was received you may call 630-241-6800 extension 6333. The vehicle license plate information on Pay by Plate was not accurate at the time tolls were processed by the Tollway. Mon: 8am - 6pm. Program enrollment, tag distribution, inquiries, customer service If a match between the image and the license plate on your I-PASS account is successful, the toll is then posted to your account. In order to discuss a Toll by Plate invoice you believe you have received in error you may fill out the Customer Contact Form, Manage your account online or call 800-UC-IPASS (800-824-7277) Mon. If you have questions concerning E-ZPass MA or Pay By Plate MA please contact us: Telephone: (877) 627-7745 please call the E-ZPass Customer Service Center at 877.736.6727 and when prompted, say "Customer Service" . The Tollway is a user-fee system and receives no tax dollars for maintenance and operation. You no longer need to purchase a special transponder. Effective May 1, 2012, the Indiana Toll Road adopted a policy to charge its customers a $1.00 surcharge for improperly mounted transponders. Pennsylvania's Turnpike E-ZPass If leaving a voice mail message, please speak slowly and include: In addition to completing the claim form, you are responsible for submitting: Incident Reports can be completed by calling 630-241-6800 extension 5042. 730 McLean Avenue Yonkers, NY 10704 Hours: Monday-Friday: 9am-7pm Saturday: 8am-12pm. The Tollway has established a process for claims of property damage to a vehicle directly related to system operations. Each entity must also post a sign at the leasing counter notifying the lessee of that liability. This fee is meant to recoup the costs of providing customer services (call center support, account management, transponder mailing, etc.) Box 149001 Staten Island, NY 10314-9001 . If multiple vehicles are sharing a single transponder, you must register each vehicle to the I-PASS account. Board Meeting Includes Public Comment Period for I-95 Express - Mdta Can I use I-PASS if I have GPS or a special windshield? Contact 630-241-6800 extension 4288 with questions about damage to Tollway property. If you are unsure which agency is yours, check your transponder for the issuing agency name. I-PASS account number or I-PASS transponder serial number, Last four digits of the driver's license number registered on the I-PASS account or last four digits of the Tax I.D. Fax: 717.565.4311 U.S. Mail: E-ZPass Pennsylvania Turnpike Commission E-ZPass Customer Service Center 300 East Park Drive Harrisburg, PA 17111 Monday through Friday, 8 a.m. to 5 p.m. Commonwealth of Virginia. Maryland E-ZPass and Pay-By-Plate Home | DriveEzMD.com Do I have to use a credit or debit card to replenish my account? I-PASS gift cards are available at Jewel-Osco stores and the Tollway's Customer Service Centers. We will bring customers into the lobby in the order you arrive. These older model transponders need to be replaced to ensure customers continue to receive the benefits of I-PASS and avoid toll violations. About 90 percent of Tollway customers use I-PASS. Claims are not processed without an incident or accident report from the Illinois State Police. Chantilly, VA 20151, 2731 Caton Hill Road For all other concerns, please use the Contact Us form. Pennsylvania Turnpike Commission Central OfficeP.O. To check the status you may call (630)-241-6800 Ext: 6333. or "Forgot Password?" Tollway media contacts can be found hereand here. Regular business hours will resume Wednesday, July 5th. The CSCs at MDTA Facilities will also add Saturday hours from 8:00 a.m. until 12 noon. To cancel your account, you must return your I-PASS transponder. An unpaid toll occurs when a vehicle travels the Tollway without an I-PASS and fails to pay online within 14 days. P.O. Why havent my tolls shown up on Pay by Plate yet? Learn how an E-ZPass account can benefit you. Roseville, MN 55113 If you were not covered by insurance, you are expected to reimburse the Tollway in full. Contact Us - Rhode Island Turnpike and Bridge Authority Please follow all instructions on the page and submit a claim by entering all necessary information into the Claim for Damages form found on this page. Holidays The E-ZPass Customer Service Center is closed on the following days: 2023 Jan. 2 - New Year's Day observed Jan. 16 - MLK Day Feb. 20 - Presidents' Day May 29 - Memorial Day June 19 - Juneteenth If you do not have access to a computer and are unable to submit an application online, you may apply on a computer available at any public library or via any mobile device with internet capabilities. Customer Service - EZDriveMA More. (877) 736-6727. Please do not include personal or contact information. The copy of the leasing agreement provided to the Tollway must contain the name, address and driver's license number of the lessee, as well as the check-out and return dates and times, the vehicle license plate number, make and model. If a transponder has been painted, designed or tampered with, the deposit will be forfeited. Occasionally tolls do not post to your account at the time of the transaction. The CSCs at MVA locations will also add Saturday hours from 8:00 a.m. until 12 noon. Box 4971 Forgot Username / Password? Personal E-ZPass Account Manager Daily information on lane closures is available in the Media Center section of our website. Customer Service The EZPass Group is comprised of toll entities stretching across 19 states that operate the extremely successful EZPass electronic toll collection program. A lock icon ( Overnight Parking For RVs/Travel Trailers, Ohio Turnpike Standard Construction Drawings. , Monday Friday: 7am 8pmSaturday: 8am 2pm. If you are in Indiana, mounting strips are available at Indiana Toll Road travel plazas and customer service facilities and cash lane attendants will have strips available, as well. Where do I send a check to replenish my balance? The E-ZPass Walk-In Customer Service Center will be closed the week of January 3rd, 2022 and reopen on Monday, January 10th, 2022. When you miss a toll on the Illinois Tollway, you are expected to pay the toll online, within 14 days of travel. If you need to speak to a customer service representative, they are available to take your call weekdays 7a.m. to 5p.m. Can I combine transponders into one account? Hours of Operation. EZPass enjoys tremendous brand recognition and high levels of customer satisfaction, and is the world leader in toll interoperability, with over 49 million E . The $1.00 surcharge will be added to the standard toll charge on customer account statements. . It may take up to 30 days for tolls to show on Pay by Plate and be charged to your payment method. After you log into your account through the Tollway's website, at the top right corner of the screen under your name go to "Account Settings." Box 5544Chicago, IL 60680-5544. In fact, the technology in the open road tolling lanes will automatically calculate and deduct the proper toll. If you have multiple I-PASS transponders on your account, Shared Balance consolidates individual balances into one account balance. Why is an I-PASS account holder charged 3 cents more on the Skyway than cash customers? number registered on the I-PASS account, For each vehicle, please include license plate number, license plate state, license plate country, license plate type as well as the vehicle make, model, color and year, Two repair estimates (or paid receipts if the damages have been repaired), Photographs depicting the damages (preferred, but optional), Proof of ownership (copy of title/registration or insurance card), Incident report or accident report prepared by the Illinois State Police (required). Why can't I view the individual transponder balances on my account? Contact NJ E-ZPass Customer Service/Support - JustUseApp Bay City Bridge Partners issued a statement warning social media users of a scam post that is making the rounds with false promises of a non-existent lifetime deal on tolls. Illinois Tollway When you enroll in the automatic balance replenishment program, you preauthorize the Tollway to charge your credit or debit card (minimum $40) each time your I-PASS balance drops below the minimum balance threshold. Monday through Friday: 8:00 A.M. to 6:00 P.M. Delaware E-ZPass - Customer Service Box 67676Harrisburg, PA 17106-7676877-736-6727Hours are Monday through PA Turnpike Customer Service Center. Payment information is included on your Toll By Plate (TBP) invoice. The design also allows E-ZPass customers to travel non-stop at low speeds (10 mph) . Check your balance, add money and update your information Brad Larsen The Tollway sends account alert emails warning of low balance, no balance and expiring credit card to the address registered on your I-PASS account. As your vehicle travels through a toll plaza, a radio antenna sends a signal to your I-PASS transponder that triggers the deduction of a toll from your account. Manage your account online or call 800-UC-IPASS (800-824-7277) Mon. These unsuccessful transactions are digitally recorded and we then try to match those digital recordings to the license plate on your I-PASS account. Send transponder to:I-PASS Fulfillment CenterP.O. Customer Service Locations | E-ZPass Virginia Nov. 10 Veterans Day observed Nov. 23-24 Thanksgiving Call our customer service team. For safety and to ensure a successful toll transaction, toll agencies ask I-PASS and E-ZPass customers to properly mount their transponders on the windshield when driving. Contact 630-241-6800 extension 4290. Who do I contact if I have further questions about a bill I received for ambulance or fire protection services? Your connection to the information you need about the PA Turnpike. E-ZPass Customer Service Center - Mail P.O. Based in Virginia, USA. A copy of the rental/leasing agreement or a notarized reassignment letter that contains the name, address and driver's license number of the renter/lessee, the check-out and return dates and times, and the vehicle license plate number, make and model. To process your toll dispute, provide a copy of your EZPass account statement (via the E-ZPass system). Note: E-ZPass Customers visiting MVA locations are required to make an appointment and can do so byvisiting the appointment scheduler. A .mass.gov website belongs to an official government organization in Massachusetts. In the event a person obtains a court order authorizing service of a summons and complaint on the Illinois Tollway by email, text or social media, use Summons@getipass.com to effect service by email and @ILTollway on Twitter or Facebook to effect service by social media. Contact Us. Whether you have a high school diploma (or equivalent) or a master's degree, find a career in all different types of work environments. How will I be informed about testing for a position? E-ZPass MA uses a transponder, Pay By Plate MA uses images of your license plate and is only valid on Massachusetts toll roads. Please try this form later. In the event that you have forgotten your username or password, these can easily be retrieved though the "Forgot Username?" For your convenience, this may be done either in person or through the mail. If a company meets the criteria above, violation notices can be reassigned following one of the processes described below. You will need to submit the following information to complete the transaction: In order to avoid the incident from being recorded as a toll violation, the toll payment form must have all the required information filled out completely and be received by the Tollway within 14days of theunpaid toll. You can also pay by check, cash or an I-PASS gift card. 651-295-1918 No. For your security, please do not provide personal information such as credit card or bank account . Can I use my regular I-PASS when I tow a trailer or drive an RV? Why am I being asked to update my payment information when I havent used the Illinois Tollway recently and dont plan to? If you require additional assistance, please call the E-ZPass Customer Service Center at 877.736.6727 and when prompted, say Customer Service 8:00 a.m. - 6:00 p.m. Monday-Friday. Share sensitive information only on official, secure websites. The Tollway cannot accept responsibility for incidents where direct liability is not clear or for circumstances outside the control of the Tollway. NOTE: To protect your security, do not send credit card or driver's license numbers through this unsecured page. Customers previously unable to use I-PASS for financial reasons have more assistance than ever to Get I-PASS and Get Going! Monday - Friday 8:00 a.m. - 6:00 p.m. Welcome to EZDriveMA, the online home of Massachusetts all electronic tolling program. If your I-PASS is lost or stolen, call 800-UC-IPASS (800-824-7277) as soon as possible so the lost or stolen transponder can be deactivated. Online access to your account, online NH E-ZPass Application, Road and Travel Conditions, FAQ's, and participating NH E-ZPass facilities. A valid credit card must remain on the account until the tolls are fully processed, which may take up to 30 days after you use the Tollway. Questions concerning these reports or requests for additional financial information should be directed to: ControllerIllinois Tollway2700 Ogden Ave.Downers Grove, IL 60515. OZZIE listened to my story and allowed me to correct an issue that I. Be certain to keep your credit card information accurate and current until the Tollway has processed all your tolls. - Sun. The leasing agreement also must contain a provision or addendum informing the lessee that the lessee is liable for payment of all tolls and any fines for toll evasion. Also, if your vehicles license plate information was entered inaccurately, Pay by Plate will be unable to process your tolls and you may receive an invoice for them by mail.
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